FAQ

I have a Lowe’s gift card. Will I be able to use it after the store is converted?

All gift cards issued by Lowe’s stores in Canada will be accepted. Simply present it at the store checkout when making a purchase.

I bought an extended warranty from a Lowe’s store that will convert. Is my product still covered?

We will honour all guarantees offered by Lowe’s stores in Canada.

What happens if I need to return a product I purchased at Lowe’s before the conversion?

The conversion will not affect product returns. All product returns will be accepted providing that they comply with the sale conditions and are returned during the return period.

I have an order or install project planned with a store that is converting. What will happen with my order or project?

The conversion will not affect your [order/install project]. Your local RONA+ store will continue to serve you just as well as it did under the Lowe’s banner.

I have a VIPpro account with a Lowe’s store that will be converted. What will happen to my account?

Your account will remain active and you will be able to keep shopping at the newly converted RONA+ store in the same easy way as you do now. Our stores will remain open during the conversion and our priority will be to keep offering you the best possible experience.