For small projects, the work is usually done within a few days following the purchase. In the 24 hours following your purchase, our call centre will contact you. Following that, an installer will call to book an appointment with you.

For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.

Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.

Throughout the project, we provide constant customer care through our Installs Production Office. Upon project completion, both the installer and customer inspect the work that has been carried out. Following this inspection, a Certificate of Completion (COC) must be signed on-site, in which customers are required to confirm their satisfaction or to enumerate issues with their installation project.

Yes, all Lowe’s installers have liability insurance. Lowe’s tracks the status of Service Provider’s insurance coverage for vehicle, worker’s compensation and general liability.

Please contact Lowe’s Install Services Call Centre before, during and after an installation project to address any issue: 1-844-454-1454.

Yes, the full amount must be paid when signing the contract before work on a project can be started.

Labour is always under warranty for one year (there are exceptions for certain services). Parts and materials are covered according to the manufacturer’s warranty.

No, we do not offer such services at this time.