Quartz and granite kitchen countertops installation services

Need to refresh your kitchen? Did you know that Lowe’s has a large selection of custom-made and designed countertops for all budgets? Get a quote in just a few minutes.

Here is what’s included with our quartz and granite kitchen countertops installation services

You can count on Lowe’s to take care of your project, from A to Z. To start, you will need to submit your information by using our interactive tool or by filling out our online form. Then, we will connect you with a countertop specialist – virtually or in person - with whom you will discuss countertop materials, colours, designs and service options.

Once the selection is completed, our service provider will contact you in 3 business days to schedule a template date. Please note that our provider comes to your home in order to create the template and that any post template adjustments will need to be paid for to continue. Once you finalize the adjustments and the template is complete, fabrication of your countertop will take roughly 2 weeks. At this point, no cancellation is possible.

Your dedicated installer will reach out to plan the removal of your old countertops, if applicable, and the installation of your new countertops. At the end of the installation, before leaving, he will inspect the area with you to ensure proper installation and he will clean up the job site.

Here are the steps for a worry-free quartz and granite kitchen countertop installation

Choose the right material
Measure your countertop
Book your consultation
Meet with your specialist
Get ready for installation

Lowe’s offers a variety of materials and colours to fit any need and kitchen style

Granite

Strong, stylish, and scratch-resistant. Granite countertops are made from one of the toughest and most resilient natural stones in the world. Available in a variety of colours and styles, granite is a popular choice for its durability in the kitchen and luxurious look in the kitchen.

Quartz

Beautiful and low-maintenance, quartz countertops are non-porous, so they resist messy spills and don't need sealing. Quartz is made from a mix of natural quartz minerals and polymer resins, which makes it heat, stain and scratch resistant.

Need help? Check out our buying guide

Refer to the example below to adequately measure your countertop, the edge and the backsplash

How to calculate the square footage:

Step 1: Divide the surface into rectangles and attribute each piece a letter (A, B ...).
Step 2: For each piece, multiply the width by the depth to obtain sq. in.

In this example:
A: 96’’ x 25.5’’ = 2 448’’
B: 82.5’’ x 25.5’’ = 2 103.75’’

Step 3: Add each surface’s sq. in. and divide by 144 to obtain sq. ft.:
(2 448’’ + 2 103.75’’) ÷ 144 = 31.6 sq. ft.

How to calculate the edge:

Step 4: Determine and add each side that will require an edge profile and divide by 12 to obtain the total linear feet.
(25.5’’ + 82.5’’+ 70.5’’ + 25.5’’) ÷ 12 = 17 LIN^ft

Step 5: Identify the edges that will require polishing with a dot.

How to calculate a backsplash:

Step 6: Determine and add each length that will have a backsplash and divide by 12 to determine lin. ft.
(96’’ + 108’’) ÷ 12 = 2 448’’

Step 7: Using a thicker line, identify areas where a backsplash will be installed.

How to book a consultation

Use our interactive countertop cost calculator tool.

Calculate the price of your counter in 4 easy steps. Get a quote online in just a few minutes!

Start your quote

Would you feel more conformable discussing the details of your project with a representative?

Perfect with us! You just need to fill out a consultation form and we will get back to you within 72 hours.

Request a consultation

Meet with your specialist

First consultation

You’ll meet your kitchen specialist remotely from your home or one-on-one in a store. During the consultation, we’ll discuss countertop materials, colours, designs and service options, which range from measurement to installation.

Come prepared with your existing countertop layout, preliminary measurements, and budget to get a project quote. Need help measuring? Use our guide to get started.

In-home consultation

Once you approve the project and provide payment, a local, licensed and insured independent installer will schedule an in-home appointment to review your design and create a custom countertop template.

It’s installation day! Ensure the space is prepped and ready for installation.

That means:
• Disconnect plumbing
• Clear out base cabinets, countertops and open shelving
• Make sure accessories (sinks, faucets, etc) and appliances are on site
• A clear path should be made to the space receiving installation
• Floors should be protected to avoid potential damage*

Appointment confirmation

The installer will call ahead of time to confirm his estimated time of arrival and review safety steps with you.

Safety measures

All installers are required to pass a daily health screening, they must wear personal protective equipment, and sanitize work area and tools on each job.

Likewise, we require customers to practice social distancing at all times while installers are performing their job.

Certification

All installers are background checked, licensed where applicable and insured.

Customer satisfaction

In order to be a part of our Independent Installer program, all contractors must go through the toughest rating test of all – your satisfaction.

After your project is completed, we will send you a survey email to assess your satisfaction. Make sure to add Lowe’s to your trusted senders’ list.

And don’t forget! We offer a 1-year labour warranty on all installation services and we provide assistance 7 days a week through our call centre at 1-844-454-1454.

Top questions from our customers

Installation-related questions
When can you start … and finish?
For small projects, the work is usually done within a few days following the purchase. In the 24 hours following your purchase, our call centre will contact you. Following that, an installer will call to book an appointment with you.For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.Here are a few examples of project timelines:Kitchen installations: between 8 and 12 weeks once the order has been placedDoors and windows: 3 to 6 weeks once the order has been placedRoofing: 15 to 30 days once the order has been placedSiding: 15 to 30 days once the order has been placed (subject to product availability)Heat pump: 15 to 30 days once the order has been placed
How do you ensure that your customers are satisfied?
Throughout the project, we provide constant customer care. Upon project completion, both the installer and customer inspect the work that has been carried out to ensure that it meets the customer’s expectations. If all is approved, the customer signs a work acceptance form. Finally, we contact each customer after the installation is completed asking them to fill out a survey for feedback on the job’s execution.
Are you insured for damage and accidents?
Yes, all Lowe’s installers have liability insurance.
Whom should I call if I have a problem: Lowe’s or the installer?
Please contact Lowe’s call centre if your project was a fixed-cost installation: 1-844-454-1454. For a renovation project, please contact the Lowe’s store where the contract was signed.
Do I have to give a deposit?
Yes, a 50% deposit is required when you sign the installation services contract. The remaining 50% must be paid before the work begins. Alternatively, the full amount can be paid when signing the contract.
Product-related questions
What details should I look for during my quality assurance assessment with the installer?
• Inspect the holes drilled for faucets
• Inspect the countertop for chips, cracks or scratches
• Make sure all adhesives (glue, silicone, caulk) are complete
How should I care for my new countertops?
• Liquid spills and stains should be cleaned immediately
• Avoid cutting directly on the countertop surface
• Nonabrasive cleaners only, that do not contain bleach, solvents, acids or high alkaline
• Avoid putting too much weight on your new counters as chips, cracks and scratches from heavy objects or misuse are not covered under warranty

Note quartz and natural stone surface may develop minor material scratches over time, which is completely normal and repairable.
Are parts and labour covered?
Labour is always under warranty for one year (there are exceptions for certain services). Parts and materials are covered according to the manufacturer’s warranty.
Do you also offer repair and maintenance services?
No, we do not offer such services at this time.

See what some of our customers have to say about their experience

Repairman were punctual, they knew what they were doing, and very clean.
★★★★★
Alex Aftasi, Ontario
Violeta is a force of nature! She knows her stuff, is quick and efficient and just overall awesome. Being able to come in late at night (8-9pm) and book all this was a big reason why we were able to even do our project.
★★★★★
Elliot Mereski, Alberta
The staff and the technicians/installers were competent, clean and friendly.
★★★★★
Serge Millen, Ontario
Maria and Tina (installation department) Lowe’s in Woodbridge were excellent in their follow up and keeping me advised as the project advanced. I realize Covid 19 did slow the process and I understand that.
★★★★
Bob Murray, Ontario
They were busy, so the initial call was about a week past the time we were initially told to expect their call. The day of the appointment, they were on time. Fully professional. They answered all of our questions, on site. The product was actually early. Very happy with the end result.
★★★★
Allison Strata, Alberta
The whole process was so positive that I'm planning on utilizing Lowe's installation services for a bathroom renovation.
★★★★★
Lorraine Ferraro, Ontario
We had a positive experience with Lowe’s kitchen cupboard representative Ekta right from the beginning. She was so helpful with helping us pick out the different materials needed to renovate our kitchen and offered us outstanding service. She connected us with Scott Maisie who came to our house and explained what all they could do to give us the kitchen we wanted. The installers did outstanding work and we are so happy with the outcome.
★★★★★
Nancy Kirby, Alberta
Ran into a small problem and took care of it and fixed it up to our satisfaction. Keep up the good work.
★★★★
Russ Gingrich, Ontario
The installer was a true professional and was able to install our two doors perfectly; all trim and finishing work was also completed to a very high standard.
★★★★★
Patricia Mosher, Ontario
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