Kitchen backsplash installation services

Your ceramic tile backsplash needs an upgrade? Let us install your new wall tiles so all you need to do is sit back and relax.

Here is what’s included with our kitchen backsplash installation services

Lowe’s will guide you throughout your project. You will work with a store associate to select wall tiles that best suit your kitchen style and needs. If you decide to move on with the project, we will take measurements for your new backsplash. An independent contractor will come to your home for a fee to take all the necessary measures to install the wall tiles you have chosen beforehand. If additional services are required, such as the removal of your old backsplash, it will be possible to add them during this appointment. Those fees will be included in your quote.

Subsequently, an associate will contact you again to explain the details of your backsplash quote. Once you approve it and the products and services are paid for, the independent contractor will contact you to reserve an installation date, depending on the availability and arrival of the products. Once the installation is complete, he will make sure to clean the job site and explain the details of your warranty.

Here are the steps for an easy and worry-free kitchen backsplash installation

Find the right product
Book an installation
Meet with your specialist
Get ready for installation

Lowe’s offers a variety of models to fit all your needs

We sell wall tiles from the most trusted brands.

Shop wall tiles

How to book an installation

Fill out an installation request online.

We will contact you within 48 hours to schedule an appointment. It’s that simple!

Request an installation

Shop for your new wall tiles at a Lowe’s store near you and fill out an installation request with the help of one of our specialists.

Our specialists will guide you through your purchasing process and a qualified professional will install it for you.

Find a store

Meet with your specialist

First meeting

You will meet with a store associate to discuss the types of wall tiles available to you and determine what is right for your needs. Once this meeting is over, a measurement fee will be charged to initiate the installation process and a specialized installer will be sent to your home to determine the work to be done.

Taking measurements

During this step, a local, licensed and insured independent installer will assess ​​your project.

The installation project quote

Once measurements are completed, a store associate will contact you to share the details of the quote for your backsplash project.

Once the project is approved and the payment is done, a local, licensed and insured independent installer will schedule a second appointment to install your new backsplash.

It’s installation day! Please make sure the space is prepped and ready for installation.

That means:
• If you’re prepping the space yourself, remove the old wall tiles
• Unplug, disconnect and remove all electrical elements
• Clear out counter surfaces and shelving
• Remove any fragile, precious or high-value items from all cabinets
• Remove wall hangings and art along pathways for debris removal
• Permanent surfaces should be protected to avoid potential damage*

Appointment confirmation

The installer will call ahead of time to confirm his estimated time of arrival and review safety steps with you.

Safety measures

All installers are required to pass a daily health screening, they must wear personal protective equipment, and sanitize work area and tools on each job.

Likewise, we require customers to practice social distancing at all times while installers are performing their job.


All installers are background checked, licensed where applicable and insured.

Customer satisfaction

In order to be a part of our Independent Installer program, all contractors must go through the toughest rating test of all – your satisfaction.

After your project is completed, we will send you a survey email to assess your satisfaction. Make sure to add Lowe’s to your trusted senders’ list.

And don’t forget! We offer a 1-year labour warranty on all installation services and we provide assistance 7 days a week through our call centre at 1-844-454-1454.

Top questions from our customers

Installation-related questions
When can you start … and finish?
For small projects, the work is usually done within a few days following the purchase. In the 24 hours following your purchase, our call centre will contact you. Following that, an installer will call to book an appointment with you.

For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.

Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.
How do you ensure that your customers are satisfied?
Throughout the project, we provide constant customer care through our Installs Production Office. Upon project completion, both the installer and customer inspect the work that has been carried out. Following this inspection, a Certificate of Completion (COC) must be signed on-site, in which customers are required to confirm their satisfaction or to enumerate issues with their installation project.

Are you insured for damage and accidents?
Yes, all Lowe’s installers have liability insurance. Lowe’s tracks the status of Service Provider’s insurance coverage for vehicle, worker’s compensation and general liability.
Whom should I call if I have a problem: Lowe’s or the installer?
Please contact Lowe’s Install Services Call Centre before, during and after an installation project to address any issue: 1-844-454-1454.
Do I have to give a deposit?
Yes, the full amount must be paid when signing the contract before work on a project can be started.

See what some of our customers have to say about their experience

Repairman were punctual, they knew what they were doing, and very clean.
Alex Aftasi, Ontario
Violeta is a force of nature! She knows her stuff, is quick and efficient and just overall awesome. Being able to come in late at night (8-9pm) and book all this was a big reason why we were able to even do our project.
Elliot Mereski, Alberta
The staff and the technicians/installers were competent, clean and friendly.
Serge Millen, Ontario
Maria and Tina (installation department) Lowe’s in Woodbridge were excellent in their follow up and keeping me advised as the project advanced. I realize Covid 19 did slow the process and I understand that.
Bob Murray, Ontario
They were busy, so the initial call was about a week past the time we were initially told to expect their call. The day of the appointment, they were on time. Fully professional. They answered all of our questions, on site. The product was actually early. Very happy with the end result.
Allison Strata, Alberta
The whole process was so positive that I'm planning on utilizing Lowe's installation services for a bathroom renovation.
Lorraine Ferraro, Ontario
We had a positive experience with Lowe’s kitchen cupboard representative Ekta right from the beginning. She was so helpful with helping us pick out the different materials needed to renovate our kitchen and offered us outstanding service. She connected us with Scott Maisie who came to our house and explained what all they could do to give us the kitchen we wanted. The installers did outstanding work and we are so happy with the outcome.
Nancy Kirby, Alberta
Ran into a small problem and took care of it and fixed it up to our satisfaction. Keep up the good work.
Russ Gingrich, Ontario
The installer was a true professional and was able to install our two doors perfectly; all trim and finishing work was also completed to a very high standard.
Patricia Mosher, Ontario
Become a Lowe’s installation services provider
We are constantly on the lookout for experienced installation services providers. Apply now and join the Lowe’s Canada team!

Taking on a big project?

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