Carpet installation services

You want to install a floor covering that is both comfortable and affordable? Opt for a carpet flooring and get it installed!

Here is what’s included with our carpet installation services

Lowe’s will guide you throughout your project. You will work with a store associate for a floor covering that suits your style and needs. If you decide to move on with the project, we will take measurements for your new flooring. An independent contractor will come to your home for a fee to take all the necessary measures to install the flooring surface you have chosen beforehand. If additional services are required such as the removal of your old flooring, it will be possible to request them during this appointment. Those fees will be included in your quote.

Subsequently, an associate will contact you again to explain the details of your flooring quote. Once you approve it and the products and services are paid for, the independent contractor will contact you to reserve an installation date, depending on the availability and arrival of the products. Once the installation is complete, he will make sure to clean the job site and explain the details of your warranty.

Here are the steps for an easy
and worry-free carpet installation

Find the right product
Book an installation
Meet with your specialist
Get ready for installation

Lowe’s offers a variety of models to fit all your needs

We sell carpets from the most trusted brands. Our specialists will help you select the perfect in-stock or special order carpet* for your bedroom, living room, office and hallway. Then we’ll coordinate your installation so all you have to do is relax and enjoy your brand-new soundproof flooring. Plan your purchase with our carpet buying guide!

Explore the guide

How to book an installation

Fill out an installation request online.

We will contact you within 48 hours to schedule an appointment. It’s that simple!

Request an installation

Shop for your new floor covering at a Lowe’s store near you and fill out an installation request with the help of one of our specialists.

Our specialists will guide you through your purchasing process and a qualified professional will install it for you.

Find a store

Meet with your specialist

First meeting

You will work with a store associate to review the different types of flooring available and to choose the one that suits your needs. Once you have selected your flooring, there will be a measurement fee that will be added to your quote to begin the installation process. A specialized installer will come to your home to analyze the work.

Taking measurements

Measurements are taken care of by a certified independent installer who will make sure to assess the work as well as the rooms to include in your project. He will also validate if a floor leveling is necessary, if the baseboards are to be removed, if the furniture needs to be moved, etc.

The installation project quote

Once the measurements are done, a store associate will contact you with your quote and will explain the details of your project.

When you approve your project and remit your payment, a licensed and insured independent installer will contact you to book an appointment for the installation of your new flooring.

It’s installation day! Please make sure the space is prepped and ready for installation.

Be sure that:
• If you are responsible for clearing out the workspace, you remove the old flooring and baseboards. If you’re having new carpet installed, existing tack strips should be left in place
• You unplug, disconnect and remove all electrical components
• You clear out furniture surfaces, bookcases, shelves and multimedia cabinets
• You remove all fragile, valuable or high value items from the workspace surroundings
• Pick up wall decorations and artwork along the walls to avoid accidents
• You disassemble the bed frames and take them out of the rooms where the work will be carried out
• You free the closet floors and you remove all hanging objects up to 3 feet in height
Note: permanent surfaces must be protected to avoid potential damage*

Appointment confirmation

The installer will call ahead of time to confirm his estimated time of arrival and review safety steps with you.

Safety measures

All installers are required to pass a daily health screening, they must wear personal protective equipment, and sanitize work area and tools on each job.

Likewise, we require customers to practice social distancing at all times while installers are performing their job.

Certification

All installers are background checked, licensed where applicable and insured.

Customer satisfaction

In order to be a part of our Independent Installer program, all contractors must go through the toughest rating test of all – your satisfaction.

After your project is completed, we will send you a survey email to assess your satisfaction. Make sure to add Lowe’s to your trusted senders’ list.

And don’t forget! We offer a 1-year labour warranty on all installation services and we provide assistance 7 days a week through our call centre at 1-844-454-1454.

Top questions from our customers

Installation-related questions
When can you start … and finish?
For small projects, the work is usually done within a few days following the purchase. In the 24 hours following your purchase, our call centre will contact you. Following that, an installer will call to book an appointment with you.
For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.
Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.
Here are a few examples of project timelines:
Kitchen installations: between 8 and 12 weeks once the order has been placed
Doors and windows: 3 to 6 weeks once the order has been placed
Roofing: 15 to 30 days once the order has been placed
Siding: 15 to 30 days once the order has been placed (subject to product availability)
Heat pump: 15 to 30 days once the order has been placed

How do you ensure that your customers are satisfied?
Throughout the project, we provide constant customer care. Upon project completion, both the installer and customer inspect the work that has been carried out to ensure that it meets the customer’s expectations. If all is approved, the customer signs a work acceptance form. Finally, we contact each customer after the installation is completed asking them to fill out a survey for feedback on the job’s execution.
Are you insured for damage and accidents?
Yes, all Lowe’s installers have liability insurance.
Whom should I call if I have a problem: Lowe’s or the installer?
Please contact Lowe’s call centre if your project was a fixed-cost installation: 1-844-454-1454. For a renovation project, please contact the Lowe’s store where the contract was signed.
Do I have to give a deposit?
Yes, a 50% deposit is required when you sign the installation services contract. The remaining 50% must be paid before the work begins. Alternatively, the full amount can be paid when signing the contract.

See what some of our customers have to say about their experience

Repairman were punctual, they knew what they were doing, and very clean.
★★★★★
Alex Aftasi, Ontario
Violeta is a force of nature! She knows her stuff, is quick and efficient and just overall awesome. Being able to come in late at night (8-9pm) and book all this was a big reason why we were able to even do our project.
★★★★★
Elliot Mereski, Alberta
The staff and the technicians/installers were competent, clean and friendly.
★★★★★
Serge Millen, Ontario
Maria and Tina (installation department) Lowe’s in Woodbridge were excellent in their follow up and keeping me advised as the project advanced. I realize Covid 19 did slow the process and I understand that.
★★★★
Bob Murray, Ontario
They were busy, so the initial call was about a week past the time we were initially told to expect their call. The day of the appointment, they were on time. Fully professional. They answered all of our questions, on site. The product was actually early. Very happy with the end result.
★★★★
Allison Strata, Alberta
The whole process was so positive that I'm planning on utilizing Lowe's installation services for a bathroom renovation.
★★★★★
Lorraine Ferraro, Ontario
We had a positive experience with Lowe’s kitchen cupboard representative Ekta right from the beginning. She was so helpful with helping us pick out the different materials needed to renovate our kitchen and offered us outstanding service. She connected us with Scott Maisie who came to our house and explained what all they could do to give us the kitchen we wanted. The installers did outstanding work and we are so happy with the outcome.
★★★★★
Nancy Kirby, Alberta
Ran into a small problem and took care of it and fixed it up to our satisfaction. Keep up the good work.
★★★★
Russ Gingrich, Ontario
The installer was a true professional and was able to install our two doors perfectly; all trim and finishing work was also completed to a very high standard.
★★★★★
Patricia Mosher, Ontario
Become a Lowe’s installation services provider
We are constantly on the lookout for experienced installation services providers. Apply now and join the Lowe’s Canada team!

Taking on a big project? We got you covered. Ask for Lowe’s financing options.

Flexible payment plans offered for all types of project - big or small. Your project is now within reach thanks to Lowe’s financing options.

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