Toilet installation services

Why not update your bathroom with a new toilet? Lowe’s has hundreds of models to choose from. Let our team of certified professionals handle the installation with care and precision, providing you with peace of mind.

Order the installation of your new toilet online

Starting at

To order, shop online and add installation at checkout

Shop all toiletsOr call us at 1-844-454-1454
From January 6 to 26, 2022
Save big on your next installation project!
Get a Lowe's gift card worth 10%ß of the value (before tax) of your bathroom or basement renovation project

Here’s what we include with our toilet installation services

On the day of the installation, our dedicated professional team of installers will remove your old toilet if necessary and install your new one, including the accessories if sold as a set. He will also supply and install a new shut off valve as required.

When buying your toilet, please take note that the installation does not include drilling new holes. You should also make sure that your actual plumbing system can accommodate your new toilet to avoid additional charges and / or installation delays.

At the end of the installation process, the installer will test the toilet to ensure proper functioning and will clean the job site before departing. Disposal of the delivery box and the toilet falls under the customer’s responsibility and it is not included in our installation services. These services are however offered at an additional charge.

Here are the steps for a worry-free toilet installation

Find the right toilet
Book an installation
Get ready for installation

Lowe’s offers a variety of models to fit any needs and bathroom style

We sell toilets from the most trusted brands. Shop for your new toilet online and add the installation services at checkout!*

Shop all toilets

Need help? Check out our buying guide

How to book an installation

When you order online, select “Get it installed” at checkout.

Once selected, the installation fees will be automatically applied to your sub-total. It’s that simple!

Shop all toilets

You found your toilet in store or you already purchased it through Lowe’s?

You thought you could handle the installation, but you’re lacking time? You changed your mind after your purchase? You bought an online exclusive product? No worries! We’ll install it for you.

Request an installation

It’s installation day! Please make sure the space is prepped and ready for installation.

You must remove any object from the work area before the installer arrives.

Appointment confirmation

The installer will call ahead of time to confirm his estimated time of arrival and review safety steps with you.

Safety measures

All installers are required to pass a daily health screening, they must wear personal protective equipment, and sanitize work area and tools on each job.

Likewise, we require customers to practice social distancing at all times while installers are performing their job.


All installers are background checked, licensed where applicable and insured.

Customer satisfaction

In order to be a part of our Independent Installer program, all contractors must go through the toughest rating test of all – your satisfaction.

After your project is completed, we will send you a survey email to assess your satisfaction. Make sure to add Lowe’s to your trusted senders’ list.

And don’t forget! We offer a 1-year labour warranty on all installation services and we provide assistance 7 days a week through our call centre at 1-844-454-1454.

Top questions from our customers

Installation-related questions
When can you start … and finish?
For small projects, the work is usually done within a few days following the purchase. In the 24 hours following your purchase, our call centre will contact you. Following that, an installer will call to book an appointment with you.

For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.

Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.
How do you ensure that your customers are satisfied?
Throughout the project, we provide constant customer care through our Installs Production Office. Upon project completion, both the installer and customer inspect the work that has been carried out. Following this inspection, a Certificate of Completion (COC) must be signed on-site, in which customers are required to confirm their satisfaction or to enumerate issues with their installation project.

Are you insured for damage and accidents?
Yes, all Lowe’s installers have liability insurance. Lowe’s tracks the status of Service Provider’s insurance coverage for vehicle, worker’s compensation and general liability.
Whom should I call if I have a problem: Lowe’s or the installer?
Please contact Lowe’s Install Services Call Centre before, during and after an installation project to address any issue: 1-844-454-1454.
Do I have to give a deposit?
Yes, the full amount must be paid when signing the contract before work on a project can be started.
Product-related questions
I am shopping for an online exclusive product. Why can't I purchase the installation service along with my product at checkout?
We are currently implementing the service and are fine-tuning some details. We will soon be expanding our list of installation services for online purchases.
Are parts and labour covered?
Labour is always under warranty for one year (there are exceptions for certain services). Parts and materials are covered according to the manufacturer’s warranty.
Do you also offer repair and maintenance services?
No, we do not offer such services at this time.

See what some of our customers have to say about their experience

Repairman were punctual, they knew what they were doing, and very clean.
Alex Aftasi, Ontario
Violeta is a force of nature! She knows her stuff, is quick and efficient and just overall awesome. Being able to come in late at night (8-9pm) and book all this was a big reason why we were able to even do our project.
Elliot Mereski, Alberta
The staff and the technicians/installers were competent, clean and friendly.
Serge Millen, Ontario
Maria and Tina (installation department) Lowe’s in Woodbridge were excellent in their follow up and keeping me advised as the project advanced. I realize Covid 19 did slow the process and I understand that.
Bob Murray, Ontario
They were busy, so the initial call was about a week past the time we were initially told to expect their call. The day of the appointment, they were on time. Fully professional. They answered all of our questions, on site. The product was actually early. Very happy with the end result.
Allison Strata, Alberta
The whole process was so positive that I'm planning on utilizing Lowe's installation services for a bathroom renovation.
Lorraine Ferraro, Ontario
We had a positive experience with Lowe’s kitchen cupboard representative Ekta right from the beginning. She was so helpful with helping us pick out the different materials needed to renovate our kitchen and offered us outstanding service. She connected us with Scott Maisie who came to our house and explained what all they could do to give us the kitchen we wanted. The installers did outstanding work and we are so happy with the outcome.
Nancy Kirby, Alberta
Ran into a small problem and took care of it and fixed it up to our satisfaction. Keep up the good work.
Russ Gingrich, Ontario
The installer was a true professional and was able to install our two doors perfectly; all trim and finishing work was also completed to a very high standard.
Patricia Mosher, Ontario
Become a Lowe’s installation services provider
We are constantly on the lookout for experienced installation services providers. Apply now and join the Lowe’s Canada team!

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