Lowe's Products & Services FAQs
Do you have a question about Lowe's products or services? We have the answers you are looking for in our Lowe's Products & Services Frequently Asked Questions.
If our FAQs haven't completely answered your question, or you'd like to send us a comment, please us our CONTACT US FORM.
Lowe's Product Frequently Asked Questions
A: To answer your questions and best serve your needs, please contact one of our knowledgeable Customer Care Associates by calling 1-888-985-6937, Monday through Saturday, 8 a.m. to 11 p.m. or Sunday, 8 a.m. to 10 p.m. (EST) or by consulting a specialist at your local Lowe's store. Our specialists have extensive training and many are certified or licensed in their field of expertise. They can assist you with any project or product question you may have.
For the address, phone number and hours of operation for the store closest to you, click on the Store Locator.
A: At Lowe's your safety and satisfaction are our first priorities.
To view recall information as it relates to Lowe's Canada, check out Recalls and Product Safety News.
A: Lowe's has more than 40,000 items in stock, but did you know there is more than 10 times that amount available through our Special Order Sales (SOS) program that can be ordered according to your specifications.
In your local Lowe's, each department has special order merchandise catalogues available. In some departments, the catalogues are on display at red, free-standing kiosks or in red, metal catalogue holders placed throughout the department. In other departments, there will be samples of the special order items on display. If you cannot locate a special-order catalogue, ask a sales associate in the department to locate one for you. Browse the catalogue until you find the item(s) you want.
If you have information about a product, but the item is not stocked in the store, a sales associate in the relevant department may be able to order the product for you. The more information you have about the product (manufacturer, model name, etc.), the easier it will be to locate it.
Making a Purchase In Store?
After you have selected the product you want to order, a sales associate will use the store's computer system to determine the price. If you want to make a purchase, the associate will enter the sale into the store's computer. After entering your order, the sales associate will give you an estimate of when your order will arrive at the store.The sales associate will also take your name and ask your preferred method of contact, either via telephone or e-mail, so we can notify you when the order arrives. If you wish, you can make arrangements for Lowe's to deliver the product to you. In some cases, the items can be shipped directly to your home.
You can continue to shop in the store; when you are ready to check out, give the cashier your telephone number and they will look up the sale information and ring up the purchase.
Receiving Your Items
When your Special Order item arrives at the store and you selected store pick up, you will receive an auto-notification message to your preferred method of contact. Either telephone or email is acceptable. You can pick the item up yourself or call the store to finalize the arrangements to have it delivered. If you selected store delivery for your Special Order item, a sales associate will call you and let you know your order is available for delivery. Special Order items require an average of 7 to 14 business days to arrive in store, but this timeframe may vary by product.A: You can apply to one of our commercial programs by visiting your local Lowe's store.
For more info visit our Lowe's For Pros page.
Online:
We hope you love what you ordered, but if something isn't right, let us know. Exception made for appliances, outdoor power equipment, and furniture, if you receive an item you're dissatisfied with, you may return it within 90 days of receipt to any Lowe's store in Canada for a refund to your original tender within our current return policy guidelines. Bring the item(s) with a copy of your shipping confirmation email to the Returns Desk at your local Lowe's store. Conditions and exceptions apply.
In-Store:
Customer
satisfaction is our goal, but if you are not completely satisfied with your
purchase simply return the merchandise to any Lowe's store in Canada within the
policy delay. We, in our discretion, will repair it, replace it, or, based on
your method of payment, refund your money.
.
FULL RETURN POLICY
A: We match all competitors' pricing, as long they are not close-out, errors or misprints, discontinued, clearance, liquidation, special order, damaged items, delivery, assembly, financing offers, Cyber Monday prices, Black Friday prices, Boxing Day/Week, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, and limited or minimum quantity offers, and installation labour.
We also price match with online-only store as long as they are Canadian.FULL PRICE MATCH POLICY
Lowe's Service Frequently Asked Questions
A: Lowe's has a wide range of credit lines. Click Lowe's Credit Services to learn more.For questions about your Lowe's Credit Card, contact our Credit Centre:
- Questions about Consumer Accounts? Call 1-800-444-1408
- Questions about Commercial Business Revolving Accounts? Call 1-800-444-1408
- Questions about Commercial Accounts Receivable Accounts? Call 1-866-232-7443
A: We offer many different shipping and pick-up options, so you can choose which shipping method best meets your needs. We offer free shipping on orders $49 or more.
FULL SHIPPING POLICYA: Traditional manufacturer warranties cover defects in parts and workmanship typically for the first year, while the Lowe's Protection Plan provides customers with product protection that enhances and extends the manufacturer's limited warranty. With the Lowe's Protection Plan, your product will be serviced or repaired to like-new working condition.
To learn more, click Protection Plans.
A: To learn more about Lowe's installation services, please visit our Installation Centre.
A: In order to provide feedback about your installation experience, please use the contact form link below and choose Store Feedback as your subject. Alternatively, you can call 1-888-985-6937 Monday through Saturday, 8 a.m. to 11 p.m. or Sunday, 8 a.m. to 10 p.m. (EST) and share your experience with one of our Customer Care Representatives.
CONTACT US FORM
A: You can purchase a Lowe's Protection Plan in-store at any of our Lowe's locations.
A: The delivery team will provide basic hook up for any eligible major appliance you purchase online at the point of delivery such as:
- Free-standing ranges
- Refrigerators
- Washers / Dryers
- Over-the-range microwaves
- Dishwashers, drop-in ranges
- Air conditioners
- Water heaters
- Wall ovens
- Surface units
- Cooktops
See Lowe’s installation services for details
A: We will haul away one for one appliance that are the same type of appliance as the new one delivered and only from the same delivery address. You must advise the sales associate at time of sale if haul away is required. Haul away items must be ready upon arrival of your delivery (unhooked, unstacked, emptied, cleaned, and free of infestation). We will not haul away more units or different units then what is being delivered. This service cannot be rescheduled.
A: Lowe's charges $79 for delivery. Additional charges may apply for deliveries outside 50 km radius, ($1 per 2 km). Maximum delivery radius will not exceed 100 km.
Road tolls, ferry tolls, and/or pallet charges may also be required before delivery.
A: We offer many different shipping and pick-up options, so you can choose which shipping method best meets your needs. We offer free shipping on orders $49 or more.
A: When your order is shipped, you will receive an email confirming your shipment which contains a tracking confirmation number. You can check the status of your shipment by following the instructions included in your shipping confirmation email. To track your order through the carrier's website, contact a Lowe's Customer Service Representative at 1-888-985-6937, or email us at support@lowes.ca for a status update.
- Lowe's Corporate FAQs
- Lowe's In-Store FAQs
- Lowe's Online Experience FAQs
- Lowe's Products and Services FAQs
Get More from Lowe's with Lowe's Services
Lowe's offers more than just great products and advice. We also offer additional services to help you with your projects. From credit and financing to installation to delivery, Lowe's is here to help with your latest home improvement.