Find answers to the most common questions, as well as information about our services and customer care.
Online: We hope you love what you ordered, but if something isn't right, let us know. If you receive an item you're dissatisfied with, you may return it within 90 days of receipt to any Lowe's store in Canada for a refund to your original tender within our current return policy guidelines. Bring the item(s) with a copy of your shipping confirmation email to the Returns Desk at your local Lowe's store.
In-Store: Customer satisfaction is our goal, but if you are not completely satisfied with your purchase simply return the merchandise to any Lowe's store in Canada within 90 days. We, in our discretion, will repair it, replace it, or, based on your method of payment, refund your money.
Lowe's offers free in-store pick-up, by choosing the in-store pick up option when you're checking out online. You will be notified via phone or email when your order is ready for pickup.
When your order is shipped you will receive an email confirming your shipment which contains a tracking confirmation number. You can check the status of your shipment by following the instructions included in your shipping confirmation email to track your order through the carrier's website, email us at email@example.com for a status update, or click hereto place a Parcel Shipment Status request by filling out our Online Experience form.
We match all competitors' pricing, plus an additional 10 percent, as long they are not close-out, errors or misprints, discontinued, clearance, liquidation, special order, damaged items, delivery, assembly, financing offers, Cyber Monday prices, Black Friday prices, Boxing Day/Week, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, limited or minimum quantity offers, installation labour, and members only pricing.
We also price match with online-only stores as long as they are Canadian.