Resources & FAQs

Find answers to the most common questions, as well as information about our services and customer care.



Popular Questions 

Online: We hope you love what you ordered, but if something isn't right, let us know. If you receive an item you're dissatisfied with, you may return it within 90 days of receipt to any Lowe's store in Canada for a refund to your original tender within our current return policy guidelines. Bring the item(s) with a copy of your shipping confirmation email to the Returns Desk at your local Lowe's store.

In-Store: Customer satisfaction is our goal, but if you are not completely satisfied with your purchase simply return the merchandise to any Lowe's store in Canada within 90 days. We, in our discretion, will repair it, replace it, or, based on your method of payment, refund your money.

FIND OUT MORE ABOUT OUR RETURN & REFUND POLICY

We offer many different shipping and pick-up options, so you can choose which shipping method best meets your needs. We offer free shipping on orders $49 or more, some exceptions may apply.

 FIND OUT MORE  ABOUT OUR SHIPPING POLICY

Lowe's offers free in-store pick-up, by choosing the in-store pick up option when you're checking out onilne. Depending on the item, your product will be available within two hours of placing your order on Lowes.ca during normal store operating hours.
When your order is shipped you will recieve an email confirming your shipment which contains a tracking confirmation number. You can check the status of your shipment by following the instructions included in  your shipping confirmation email to track your order through the carrier's website, contact a Lowe's Customer Service Representative at 1-888-98-LOWES (56937), or email us at support@lowes.ca for a status update. 

We match all competitors' pricing, plus an additional 10 percent, as long they are not close-out, errors or misprints, discontinued, clearance, liquidation, special order, damaged items, delivery, assembly, financing offers, Cyber Monday prices, Black Friday prices, Boxing Day/Week, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, and limited or minimum quantity offers, and installation labour.  

We also price match with online-only stores as long as they are Canadian. 

FIND OUT MORE ABOUT OUR PRICE MATCH POLICY

In-store: 

  • Cash
  • Debit
  • Visa
  • MasterCard 
  • American Express 
  • Lowe's Consumer Card 
  • Lowe's Business Card 
  • Lowe's Gift Cards 
  • Prepaid Credit Cards 
  • Certified Cheques / Bank Drafts (installation services only)


Online: 

  • Visa Debit 
  • Visa  
  • MasterCard 
  • American Express 
  • PayPal 
  • Lowe's Consumer Card 
  • Lowe's Business Card 
  • Visa Checkout 
  • Masterpass 

 

FIND OUT MORE ABOUT OUR PAYMENT TYPES