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We hope you love what you ordered, but if something isn't right, let us know. If you receive an item you're dissatisfied with, you may return it within 90 days of receipt to any Lowe's store in Canada for a refund to your original tender within our current return policy guidelines. Bring the item(s) with a copy of your shipping confirmation email to the Returns Desk at your local Lowe's store.
Online returns can also be made by filling out our online returns form here. One of our customer service representatives will then email you a Return Authorization number along with a label for a hassle-free return (return shipping charges may apply).
Shipping charges are not refundable.
Please report items that are damaged, defective or missing within 3 days of delivery by filling out our online returns form here.
Outdoor power equipment †, major appliances and furniture purchases may be returned within 30 days of the date of receipt, with the original receipt.
† OPE (Outdoor Power Equipment)
New OPE (Outdoor Power Equipment) merchandise (including but not limited to, Mowers, Chain Saws, Snow Blowers, Generators, Pressure Washers, Trimmers and Blowers) purchased at a Lowe's store in Canada may be returned within 30 days of the date of purchase, with the original receipt. Lowe's will refund the purchase price based on the original method of payment. The product must be unused/unopened in order for the customer to receive a refund.
Used OPE (Outdoor Power Equipment) Merchandise There are no returns on used OPE (Outdoor Power Equipment) merchandise. Used OPE merchandise is subject to the manufacturer's warranty.
No returns. Any product that has been cut or mixed cannot be returned. Any custom SOS products like doors, windows, window treatments cannot be returned.
There are no returns on certain products for hygienic reasons (e.g. toilet seats, masks, gloves, etc.).
Customer satisfaction is our goal, but if you are not completely satisfied with your purchase simply return the merchandise to any Lowe's store in Canada within 90 days.* We, in our discretion, will repair it, replace it, or, based on your method of payment, refund your money.
Lowe's may require valid picture ID (Driver's License or other photo I.D. acceptable to Lowe's) for any return. Lowe's stores use refund and cheque verification systems. All returns are subject to system approvals. Valid picture ID information or phone number may be entered into these systems where authorized by law.
Products must be unused in order to receive a refund. Items still covered by the manufacturer's warranty will be repaired at no cost to the customer. Repairs not covered under warranty are the responsibility of the customer.
For returns with valid receipts, we will refund:
- Cash if your purchase was made with cash.
- A credit to your debit card if your purchase was made with a debit card.
- In-store credit if your purchase was made with a cheque less than eight days ago.
- Cash or in-store credit, depending on cheque system approval, if your purchase was made with a cheque eight to 15 days ago.
- Cash if your purchase was made with a cheque more than 15 days ago.
- A credit to your credit card if your purchase was made with a credit card.
- In-store credit if your purchase was made with an in-store credit or gift card.
- A credit to your Lowe's Account Receivable (LAR) if your purchase was charged to your LAR.
For returns without valid receipts:
- In most instances, your receipt can be retrieved by using the original credit card, chequing account number, or by your phone number.
- In-store credit may be issued for the item's current selling price.
*30 days on major appliances (including but not limited to refrigerators 9 cubic feet or larger, washing machines, dryers, and range hoods), OPE (including, but not limited to, mowers, chainsaws, snowthrowers, generators, pressure washers, trimmers and blowers). Highway trailer returns must occur in original province of purchase with original paperwork. For major appliances, see front of receipt for additional terms.
Excludes merchandise in Installation Services programmes — see contract for details. No returns for purchases made with cheques will be made if you have outstanding cheques with Lowe's. Lowe's may require valid picture ID (Driver's License or other photo I.D. acceptable to Lowe's) for any return. Lowe's stores use refund and cheque verification systems. All returns are subject to system approvals. Valid picture ID information or phone number may be entered into these systems where authorized by law.
These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties and conditions, express or implied, including the implied warranties and conditions of merchantability and fitness for a particular purpose are expressly excluded. The exclusions herein are subject to and may be limited by applicable law and you may have additional rights which vary from province to province.