Lowe's Refund & Return Policy

Learn about Lowe's refund and return policy in-store and online.

At Lowe's customer satisfaction is our goal, but if you're not completely satisfied with your purchase, you can return merchandise purchased in-store or online at any Lowe's store or by calling our toll free line. Most purchases can be returned within 90 days with proof of receipt. Some conditions and exceptions may apply.

Our stores strive to serve their communities while respecting local public health restrictions. For more information on how this situation is affecting stores in your region, click here

Lowe’s to RONA conversion

To all our valued customers: As our Lowe's stores will gradually be converted to the RONA banner, know that our stores are and will remain open, and that we will continue to carry the national and private brands you love, honour our service agreements, our warranties and our gift cards, offer financing and protection plans, and fill and deliver your online orders.

Questions or feedback? 

Call our Customer Service Centre at 1-866-283-2239.