Lowe's Refund & Return Policy

We hope you love what you ordered, but if something isn't right, let us know. Exception made for appliances, OPEs† and furniture, if you receive an item you're dissatisfied with, you may return it within 90 days of receipt to any Lowe's store in Canada for a refund to your original tender within our current return policy guidelines. Bring the item(s) with a copy of your shipping confirmation email to the Returns Desk at your local Lowe's store. 

Online returns can also be made by filling out our online returns form here. One of our customer service representatives will then email you a Return Authorization number along with a label for a hassle-free return (return shipping charges may apply). 

Shipping charges are not refundable. 

Please report items that are damaged, defective or missing within 3 days of delivery (2 days for appliances) by filling out our online returns form here.

Outdoor power equipment †, major appliances and furniture purchases may be returned within 30 days of the date of receipt, with the original receipt.

† OPE (Outdoor Power Equipment)

New OPE (Outdoor Power Equipment) merchandise (including but not limited to, Mowers, Chain Saws, Snow Blowers, Generators, Pressure Washers, Trimmers and Blowers) purchased at a Lowe's store in Canada may be returned within 30 days of the date of purchase, with the original receipt. Lowe's will refund the purchase price based on the original method of payment. The product must be unused/unopened in order for the customer to receive a refund.

Used OPE (Outdoor Power Equipment) Merchandise There are no returns on used OPE (Outdoor Power Equipment) merchandise. Used OPE merchandise is subject to the manufacturer's warranty.

Custom Products

No returns. Any product that has been cut or mixed cannot be returned. Any custom SOS products like doors, windows, window treatments cannot be returned.

Hygienic Reasons

There are no returns on certain products for hygienic reasons (e.g. toilet seats, masks, gloves, etc.).

Plants (online & in-store)
For replacement or refund, a receipt is required for any tree, shrub or perennial purchased at Lowe’s within one year of the original purchase date. All other plants fall under our 90-day return policy.

Holiday Items

Must be returned on or before the day of the holiday (e.g., Christmas). Items purchased after the holiday are final sales, and no returns will be accepted.

Customer satisfaction is our goal, but if you are not completely satisfied with your purchase, simply return the merchandise to any Lowe's store in Canada within 90 days* of your purchase. We, in our discretion, will repair it, replace it, or, based on your method of payment, refund your money. 

Lowe's may require valid picture ID (Driver's License or other photo I.D. acceptable to Lowe's) for any return. Lowe's stores use refund and cheque verification systems. All returns are subject to system approvals. Valid picture ID information or phone number may be entered into these systems where authorized by law. 

Products must be unused in order to receive a refund. Items still covered by the manufacturer's warranty will be repaired at no cost to the customer. Repairs not covered under warranty are the responsibility of the customer.  

For returns with valid receipts, we will refund:

• Cash if your purchase was made with cash.

• A credit to your debit card if your purchase was made with a debit card.

• In-store credit if your purchase was made with a cheque less than eight days ago.

• Cash or in-store credit, depending on cheque system approval, if your purchase was made with a cheque eight to 15 days ago.

• Cash if your purchase was made with a cheque more than 15 days ago.

• A credit to your credit card if your purchase was made with a credit card.

• In-store credit if your purchase was made with an in-store credit or gift card.

• A credit to your Lowe's Account Receivable (LAR) if your purchase was charged to your LAR

  
  

Return without a Receipt (No Bill)

Merchandise without the original sales receipt or not in its original packaging may be accepted at RONA Inc’s discretion. In such an event, the lowest system price will be refunded as a store credit/gift card. 

 Your name, address and phone number may be required by RONA Inc., as well as a valid government identification, prior to accepting merchandise for return without a receipt.

You can get a refund of your appliances’ purchase by requesting the cancellation of your order 48hrs before your delivery, by contacting your selling store. Reimbursement will be made according to the original method of payment.  

After the delivery

If, for any reason, after the delivery of your appliances, you are not 100% satisfied with your purchase, except in the case of damage or defect, you must initiate a return request within 30 days of the delivery to return the appliance(s) and obtain a refund according to the original method of payment less any delivery fees. 

Or

Within 30 days of the delivery, customer can exchange their appliance for another appliance of equivalent or greater value, subject to the applicable charges for delivery and pick up according to the pricing in force at the time.   

In all cases, the appliances must be returned in their original condition, without defect or scratches, with the original documentation (guides, instruction booklets, etc.), in acceptable sanitary conditions, and they must be accompanied by the original sales receipt. Exchanges and returns can only be made at the Lowe’s store where the appliances were purchased.

No monetary value, non refundable (unless required by law). Lowe’s reserves the right to deactivate or reject any gift card issued or procured through fraudulent activity. Stolen, lost, or damaged cards cannot be replaced.

No returns. Any product that has been cut or mixed cannot be returned. Any custom SOS products like doors, windows, window treatments cannot be returned. 

Excludes merchandise in Installation Services programmes — see contract for details. No returns for purchases made with cheques will be made if you have outstanding cheques with Lowe's. Lowe's may require valid picture ID (Driver's License or other photo I.D. acceptable to Lowe's) for any return. Lowe's stores use refund and cheque verification systems. All returns are subject to system approvals. Valid picture ID information or phone number may be entered into these systems where authorized by law. 

These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties and conditions, express or implied, including the implied warranties and conditions of merchantability and fitness for a particular purpose are expressly excluded. The exclusions herein are subject to and may be limited by applicable law and you may have additional rights which vary from province to province. 

Notwithstanding this Return Policy, we reserve the right to limit or refuse the return of merchandise for any reason. This Return Policy may be modified at any time without prior notice