As much as we've grown over the years, we've never forgotten our core values. Like steel beams supporting a structure, these core values hold us together and keep us standing strong. They are shared by everyone at our company, from the highest levels of management to each service associate. They guide everything we do and drive us to be the best we can possibly be.
We will provide customer-valued solutions with the best prices, products and services to make Lowe's the first choice for home improvement.
We are determined to be the best at meeting customers' needs for quality products, affordable prices and exceptional service. While we are proud of our accomplishments, we will constantly challenge ourselves to improve and enhance our understanding of our customers' needs through continuous learning.
We take ownership and responsibility of customers' satisfaction and accountability for not just meeting, but exceeding it. We act like owners, treating Lowe's assets as our own and acting with the Company's long-term success in mind.
We are committed to maintaining an environment of inclusion, fairness and respect by understanding and valuing the many ways people are different and can contribute to our success.
Our culture values the individual, but understanding that winning is a team effort, we always put the needs of Lowe's first. We understand and acknowledge that what is good for our Company, our customers, our shareholders and the communities in which we operate, is good for each of us.
We passionately pursue operational excellence in our goal to exceed customers' expectations. We operate with a sense of urgency in all areas of our business to respond to customers' changing needs.
We are committed to being a good corporate citizen by maintaining high ethical standards, and acting with honesty and integrity in our interactions with customers, employees, vendors, shareholders and communities. We have zero tolerance for unethical or dishonest behaviour.
At Lowe's, we embrace diversity in all of its forms as a core value. We are committed to maintaining an environment where all customers feel welcomed; where all employees and suppliers have the same opportunities to succeed; and where each store is tailored to specific community preferences.