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Products and Services FAQs

Product Questions

What brands do you carry?

To obtain information about our featured brands, click on Shop All Brands under the Popular Brands section near the middle of the home page.

Who do I contact with questions on product usage or product help?

To answer your questions and best serve your needs, please contact one of our knowledgeable Customer Care Associates by calling 1-888-985-6937 Monday through Friday, 7 a.m. to 1 a.m. (EST), Saturday and Sunday, 8 a.m. to 11 p.m. (EST) or by consulting a specialist at your local Lowe's store. Our specialists have extensive training and many are certified or licensed in their field of expertise. They can assist you with any project or product question you may have.

For the address, phone number and hours of operation for the store closest to you, click on the Store Locator.

Where can I locate questions on products recalls?

At Lowe's your safety and satisfaction are our first priorities.

To view recall information as it relates to Lowe's Canada, click Recalls and Product Safety News

Service Questions

What credit services do you offer?

Lowe's has a wide range of credit lines. Click Lowe's Credit Services to learn more.

For questions about your Lowe's Credit Card, contact our Credit Centre.

  • Questions about Consumer Accounts? Call 1-800-444-1408
  • Questions about Commercial Business Revolving Accounts? Call 1-800-444-1408
  • Questions about Commercial Accounts Receivable Accounts? Call 1-866-232-7443

Where can I locate information on rebates?

To learn more about Lowe's rebates, please visit our Rebate Centre.

What is a Lowe's Protection Plan?

Traditional manufacturer warranties cover defects in parts and workmanship typically for the first year, while the Lowe's Protection Plan provides customers with product protection that enhances and extends the manufacturer's limited warranty. With the Lowe's Protection Plan, your product will be serviced or repaired to like-new working condition.

To learn more, click Protection Plans.

What should I know about Lowe's Protection Plan?

Lowe's carries the brand names you know and trust. We're dedicated to protecting the products that consumers will keep for years beyond the manufacturer's limited warranty. That is why we offer the Lowe's Protection or Replacement Plan because, over time, even the best-made products can succumb to normal wear and tear.

To learn more, click Lowe's Protection Plans FAQs.

Can I special order an item in a Lowe's store?

Lowe's has more than 40,000 items in stock, but did you know there is more than 10 times that amount available through our Special Order Sales (SOS) program that can be ordered according to your specifications.

In your local Lowe's, each department has special order merchandise catalogs available. In some departments, the catalogs are on display at red, free-standing kiosks or in red, metal catalog holders placed throughout the department. In other departments, there will be samples of the special order items on display. If you cannot locate a special-order catalog, ask a sales associate in the department to locate one for you. Browse the catalog until you find the item(s) you want.

If you have information about a product, but the item is not stocked in the store, a sales associate in the relevant department may be able to order the product for you. The more information you have about the product (manufacturer, model name, etc.), the easier it will be to locate it.

Making a Purchase In Store?

After you have selected the product you want to order, a sales associate will use the store's computer system to determine the price. If you want to make a purchase, the associate will enter the sale into the store's computer. After entering your order, the sales associate will give you an estimate of when your order will arrive at the store.

The sales associate will also take your name and ask your preferred method of contact, either via telephone or e-mail, so we can notify you when the order arrives. If you wish, you can make arrangements for Lowe's to deliver the product to you. In some cases, the items can be shipped directly to your home.

You can continue to shop in the store and when you are ready to check out, give the cashier your telephone number and they will look up the sale information and ring up the purchase.

Receiving Your Items

When your Special Order item arrives at the store and you selected store pick up, you will receive an auto-notification message to your preferred method of contact. Either telephone or e-mail is acceptable. You can pick the item up yourself or call the store to finalize the arrangements to have it delivered. If you selected store delivery for your Special Order item, a sales associate will call you and let you know your order is available for delivery. Special Order items require an average of 7 to 14 business days to arrive in store, but this timeframe may vary by product.

What installation services does Lowe's offer?

To learn more about Lowe's installation services, please visit our Installation Centre

How do I submit a compliment or complaint about an installation experience?

In order to provide feedback about your installation experience, please use the Feedback Form link below and choose Store Feedback as your subject. Alternatively you can call 1-800-445-6937 Monday through Saturday, 7 a.m. to 1 a.m. (EST) and Sunday, 10 a.m. to 9 p.m. (EST) and share your experience with one of our Customer Care Representatives.

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