Flyers
Mon-Fri 7am-1am EST Sat-Sun 8am-11pm EST
1(888)985-6937
Mon-Fri 7am-1am EST Sat-Sun 8am-11pm EST
My Store: | Change | Find A Store  
X
Store #
Phone:
Fax:
Hours:
Monday - Friday
Saturday
Sunday
masterPageBottomBannerImg
Home > Customer Care > Lowe's Return Policy

Lowe's Return Policy

Return and Refund Policy for Online Purchases

We hope you love what you ordered, but if something isn't right, let us know. If you receive an item you're dissatisfied with, you may return it within 90 days** of receipt to any Lowe's store in Canada for a refund to your original tender within our current return policy guidelines. Bring the item(s) with a copy of your shipping confirmation email to the Returns Desk at your local Lowe's store.

Online returns can also be made by calling toll free 1-888-98-LOWES (56937) and speaking with one of our customer service representatives who will email you a Return Authorization number along with a label for a hassle-free return (return shipping charges may apply).

Shipping charges are not refundable.

Please report items that are damaged, defective or missing within 3 days of delivery. Contact us toll free at 1-888-98-LOWES (56937)

Outdoor power equipment †, major appliances and furniture purchases may be returned within 30 days of the date of receipt, with the original receipt.

† OPE (Outdoor Power Equipment)

New OPE (Outdoor Power Equipment) merchandise (including but not limited to, Mowers, Chain Saws, Snow Blowers, Generators, Pressure Washers, Trimmers and Blowers) purchased at a Lowe's store in Canada may be returned within 30 days of the date of purchase, with the original receipt. Lowe's will refund the purchase price based on the original method of payment. The product must be unused/unopened in order for the customer to receive a refund.

Used OPE (Outdoor Power Equipment) Merchandise There are no returns on used OPE (Outdoor Power Equipment) merchandise. Used OPE merchandise is subject to the manufacturer's warranty.

Custom products
No returns. Any product that has been cut or mixed cannot be returned. Any custom SOS products like doors, windows, window treatments cannot be returned.

Return Policy for In Store Purchases

Customer satisfaction is our goal, but if you are not completely satisfied with your purchase simply return the merchandise to any Lowe's store in Canada within 90 days.* We, in our discretion, will repair it, replace it, or, based on your method of payment, refund your money.

For returns with valid receipts, we will refund:

  • Cash if your purchase was made with cash.
  • A credit to your debit card if your purchase was made with a debit card.
  • In-store credit if your purchase was made with a cheque less than 8 days ago.
  • Cash or in-store credit, depending on cheque system approval, if your purchase was made with a cheque 8 to 15 days ago.
  • Cash if your purchase was made with a cheque more than 15 days ago.
  • A credit to your credit card if your purchase was made with a credit card.
  • In-store credit if your purchase was made with an in-store credit or gift card.
  • A credit to your Lowe's Account Receivable (LAR) if your purchase was charged to your LAR.

For returns without valid receipts:

  • In most instances, your receipt can be retrieved by using the original credit card, chequing account number, or by your phone number.
  • In-store credit may be issued for the item's current selling price.

Gift Cards:

  • Lost or stolen gift cards can only be replaced for the remaining balance by presenting the original receipt.

Lowe's reserves the right to refuse and limit the number of returns permitted without valid receipts.

*30 days on Major Appliances (including but not limited to Refrigerators 9 cubic feet or larger, Washing Machines, Dryers, and Range Hoods),Outdoor Power Equipment (including, but not limited to, Mowers, Chainsaws, Snowthrowers, Generators, Pressure Washers, Trimmers and Blowers). Highway Trailer returns must occur in original Province of purchase with original paperwork. For Major Appliances, see front of receipt for additional terms.

Products must be unused in order to receive a refund. Items still covered by the manufacturer's warranty will be repaired at no cost to the customer. Repairs not covered under warranty are the responsibility of the customer.

Custom products

No returns. Any product that has been cut or mixed cannot be returned. Any custom SOS products like doors, windows, window treatments cannot be returned.

Excludes merchandise in Installation Services programmes — see contract for details. No returns for purchases made with cheques will be made if you have outstanding cheques with Lowe's. Lowe's may require valid picture ID (Driver's License or other photo I.D. acceptable to Lowe's) for any return. Lowe's stores use refund and cheque verification systems. All returns are subject to system approvals. Valid picture ID information or phone number may be entered into these systems where authorized by law.

These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties and conditions, express or implied, including the implied warranties and conditions of merchantability and fitness for a particular purpose are expressly excluded. The exclusions herein are subject to and may be limited by applicable law and you may have additional rights which vary from province to province.

*Air Miles offer is valid at all participating Lowe’s Canada locations and lowes.ca with a valid Air Miles number at the time of purchase. One reward mile is earned for every $20 spent, net of refunds and exclusive of taxes, and discounts. Offer excludes previous purchases, returned products, all assembly services, delivery services, all gift card purchases, charitable donations, electronics levies, environmental, other third party fees, install services and labour (unless purchase is a Supply and Install product where product and labour is sold together). Returns & price adjustments will result in recalculation of earned miles and may result in miles being deducted. Speak to an associate for more details on exclusions. Commercial customers making payments through a corporate account should ensure an AIR MILES® card with the corresponding commercial name is presented at the time of purchase. Points will not be awarded for purchases made in-store or orders delivered to Nova Scotia, New Brunswick, PEI, Newfoundland and Labrador, or Subway, Taco Del Mar, Country Style and Stephenson’s Tool Rental purchases.

Start Shopping

Shop Small Appliances
Shop BBQs
Shop Tools
Shop Lighting
Your Recently Viewed Items
You have no recently viewed items. After viewing product detail pages or search results, look here to find an easy way to navigate back to products you are interested in.
Your Recommended Items

You currently have no recommended items. Browse a few more items to give us an idea of what you like.
sitelink
© 2012 - 2016 Lowe's ®. All rights reserved. Lowe's and the gable design are registered trademarks of LF, LLC v2.4.0.46 release/EV2.4
1001
Server: WWW130 Created On: 12/2/2016 10:46:51 PM