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Lowe's Canada

Get to Know Lowe's - Our Mission: providing customer-valued solutions with the best products at the best price. Get to Know Lowe's - Our Mission: providing customer-valued solutions with the best products at the best price.

"Big Box" shouldn't mean little service.

More than six decades ago, Lowe's began as a small neighbourhood hardware store. The philosophy was simple: to deliver superior customer service. That first store was a place where customers always felt welcomed, and always found the help they needed.

Since then, we've grown into one of the world's largest home improvement retailers, becoming a Fortune 50 company with thousands of employees. This incredible success story begins its newest chapter now with the expansion of Lowe's here in Canada.

At our new Canadian stores, you'll find thousands of products covering every area of home improvement, from the top brands you know and trust. With our Everyday Low Prices, you can have the confidence that you're getting the best value without having to wait for a sale.

But above all, like that first small hardware store, Lowe's is still a place where you'll feel welcomed. Lowe's friendly personal help is always available; whether you've got a complex project or simple question, we're there for you.

Because the way we see it, "big box" shouldn't mean little service.

Core Values

Built on a solid foundation.

As much as we've grown over the years, we've never forgotten our core values. Like steel beams supporting a structure, these core values are the pillars that hold us together and keep us standing strong. They are shared by everyone at our company, from the highest levels of management to each service associate on the floor.

Guided by these values, we look forward to bringing you the best possible home improvement shopping experience.


Customer Focused

Customers drive our business. We will enhance our understanding of customers and their needs through continuous learning.

We are determined to be the best at meeting customers' needs for quality products, prices and services. While we are proud of our accomplishments, we will constantly challenge ourselves to improve.


Ownership

Great people are the foundation of Lowe's, and we are committed to development and mentoring programs to help employees achieve their potential.

Great people drive the Lowe's brand, customer service, and ultimately, our financial success.

We take ownership of customer's needs and accountability for meeting them.

We act like owners, treating Lowe's assets as our own and acting with the Company's long-term success in mind.


Respect

We are committed to maintaining an environment of inclusion, fairness and respect by understanding and valuing the many ways people are different and can contribute to our success.

Teamwork

Our culture values the individual, but understands that winning is a team effort. We recognize that a team is greater than the sum of individual efforts.

As a team, we always put the needs of Lowe's first. In doing this, we understand and acknowledge that what is good for our Company, our customers, our shareholders and the communities where we operate, is good for each of us.

We operate in an environment of trust, because a winning team does not exist without trust.


Passion for Execution

We passionately pursue operational excellence in our goal to exceed customers' expectations.

We accept personal accountability to meet our business goals and support others with the same passion we convey to customers.

We operate with a sense of urgency in all areas of our business to respond to customers' changing needs.


Integrity

As a vital member of the communities in which we operate, we understand the importance and value of being a good corporate citizen.

We maintain high ethical standards, acting with honesty and integrity in our daily interaction with customers, fellow employees, vendors, shareholders and in the communities where we operate.

We have zero tolerance for unethical or dishonest behaviour.

Trust Lowe's

Working everyday to build your trust

At Lowe's, we want to be your trusted first choice for all your home improvement needs. It's a goal we strive for everyday by treating you with true courtesy, respect and professionalism. When you come to a Lowe's store or shop online, you'll find many unique elements aimed at ensuring your shopping experience is enjoyable and rewarding. Come in or shop Lowes.ca to see for yourself.. before we earn your business, we'll earn your trust.


Lowe's In-store Shopping Experience Made Easy!

Service: This is where it all starts. Our people. Only the best wear the vest. Every one of our red-vested associates is a customer service professional. In every department, you'll find enthusiastic, knowledgeable and dedicated Lowe's associates always ready to help.

Help Button: You press, we'll impress. When you need help and a red-vested associate is not in the immediate vicinity, all you have to do is press one of our convenient Help Buttons. Just press and help will be there.

Three-in-line: If there are three customers in line, we'll page the next available associate to open another checkout so you don't have to wait.

Carry Out Assistance: Our service doesn't end after you've made your purchase. If you ever need help carrying out and loading your purchases, just ask and we'll be happy to help.

Lowe's Online Shopping Experience Made Convenient!

Convenience: Lowes.ca is always open. Shop 24/7 anytime, anywhere!

Pick up in-store: Buy online and we'll have your order ready for pick up in store in 1 hour guaranteed!

Delivery Service: Let us bring your purchase to you by Truck Delivery or Parcel Shipping.

Online Product Selection: Shop over 70,000 products (including over 40,000 online exclusive products).

Late Night Call Centre & Live Chat: Customer Service Representatives are available to help answer all your questions by phone 1-888-985-6937 or through our Online Live Chat.

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