For inquiries related to:
Request for a Return
  • Select Online Experience
  • From the Topic selector choose “Returns Request
  • Enter your Online Order number in the format SO-0000123456
    • Your order number can be found on your order confirmation email titled: “Thanks for your Order #SO-0000123456”
  • We can only process returns for online orders
  • Complete the Contact Information section 
  • Add as much information as you can in the message section to allow us to process your request including item(s), qty(s), and reason for return

 

Parcel Shipment Status
  • Select Online Experience
  • From the Topic selector choose “Shipping Status
  • Enter your Online Order number in the format SO-0000123456
    • Your order number can be found on your order confirmation email titled: “Thanks for your Order #SO-0000123456”
  • Complete the Contact Information section 
  • Add as much information as you can in the message section to allow us to process your request including tracking number

 

Price Match / Price Guarantee
  • Select Online Experience
  • From the Topic selector choose “Price Match
  • Enter your Online Order number in the format SO-0000123456
    • Your order number can be found on your order confirmation email titled: “Thanks for your Order #SO-0000123456”
  • Complete the Contact Information section 
  • Add as much information as you can in the message section to allow us to process your request including the web address of the item at the competitor you are requesting a Price Match from

 

We are experiencing an increase in customer service inquires and are working hard to respond to your requests in a timely manner. As a result of the current levels it is taking longer for us to reply then we would like. Your patience is greatly appreciated.

*
*
*
*
*

Did we respond to your customer service needs?

Was our customer service provided to you in an accessible manner?

Preferred contact method

*
*
*
*
*
*
*
*

Did we respond to your customer service needs?

Was our customer service provided to you in an accessible manner?

Preferred contact method

*

Customer Service: Lowes.ca Orders, General Questions, Product Assistance

In-Store Services: In-Store Experiences & In-Store Purchases

Lowe's Protection Plan