Some items may be fragile and we want to make sure that you receive your purchase in one piece.
Some items may contain hazardous materials.
Some items are too heavy or too large for parcel shipping.
Some items sold in bulk may be too large for parcel shipping.
Some clearance items may not be parcel shippable.
Vendor Direct Shipping
(Price Includes Shipping)
On product pages, this Indicates that this is an online exclusive product and is being shipped directly from the vendor where shipping is already included in the price.
If you choose Parcel Shipping as your shipping method, your order will be delivered by a third-party shipping provider who will offer order tracking service. This service will allow you to monitor your package as it makes its way to its final address.
When your order has shipped you will receive an e-mail shipping confirmation containing a tracking confirmation number.
You can check the status of your shipment in the following ways:
If you misplace your shipping confirmation email, please contact a Lowe's customer service representative at 1-888-98-LOWES (56937) for assistance, or email us at firstname.lastname@example.org
If your home or job site is within 100km of a Lowe's Store and the item requested is available at your local Lowe's store, you can choose to have it delivered to you by a Lowe's truck. This option is helpful with items too large or heavy for you to transport on your own.
Minimum $75 delivery charge:
Lowe's charges $75 for delivery - additional charges may apply depending on the actual distance from the fulfilling store's location.*
Delivery rates are determined by the delivery address' distance from the store, rather than by the item weight.
We will generally contact you within 1 to 2 days to schedule your delivery.
Delivery service to most areas is available to our customers seven days a week during normal store hours. Due to limited storage capacity we require you take delivery within 30 days of your purchase.
Curb side delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials.
All Lowe's truck deliveries are curb side only with exception of large appliances (fridges, freestanding ranges, dishwashers, washers and dryers).
The delivery team will install or hook up any* major appliance you purchase online at the point of delivery such as:
*The delivery team cannot install or hook up items such as:
Such items will be delivered, but require a certified tradesman to complete the installation.
Roofing shingles cannot be delivered to rooftop.
*$75 for up to 50km radius and additional charges may apply beyond that up to our maximum delivery radius of 100km.
After your order has been placed, you will receive two (2) separate email notifications from Lowe's:
What to bring to the Customer Service Desk at your Lowe's store when picking up your order:
For your protection, orders can only be released to the customer who placed the order. We cannot allow anyone to pick up an order on your behalf.
PLEASE NOTE: We recommend that you pick up your item(s) within 4 days of purchase. If this is not possible, please contact your local Lowe's store. If your item(s) are not picked up, they will be refunded and placed back onto the shelf.