How is an Extended Protection Plan (EPP) different from the manufacturer's warranty?
Manufacturers typically only cover defects in materials and workmanship. EPP does this and also protects against power surge, environmental factors (heat, dust, humidity) and failures caused by normal wear and tear (peace of mind that you can use the product like you intend to use it and if it fails, it's covered).
How long is the manufacturer's parts and labour warranty?
Appliances are typically 1 year; Outdoor Power Equipment is typically 2 years; and Power Tools vary depending on the manufacturer, typically 2 years or more.
Who should I contact if my product is still under the manufacturer's warranty (typically one year from date of purchase)?
Call 1-866-46LOWES(56937)
Extended Protection Plans cover?
All moving parts, electrical and mechanical in nature (moisture and humidity, household dust, dirt/pollution, salt air, grease smoke, temperature changes, chemicals in water, static electricity).
What types of product failures are covered?
Damage caused by mechanical or electrical failure, power surges, environmental factors, even failures caused by normal wear and tear.
What's not covered?
Routine maintenance, consumables, accessories (unless otherwise specified) and accidental damage or abuse (example, cosmetic).
Who should I contact to set up service or for general inquiries on Extended Protection or Replacement Plans?
If the product is beyond the 1-year manufacturer warranty, simply contact Service Advantage at 1-866-46LOWES(56937) Option 1 - 24 hrs./day, 7 days/week.
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