Trust Lowe's
Working everyday to build your trust.
At Lowe's, we want to be your trusted first choice for all your home improvement needs. It's a goal we strive for everyday by treating you with true professionalism, respect and courtesy. When you come to Lowe's, you'll find many unique elements aimed at ensuring your visit is enjoyable and rewarding. Come in and see for yourself... before we earn your business, we'll earn your trust.
Online Everyday Low Price Guaranteed
If you find a lower price from another Canadian on-line retailer, we’ll match it. Guaranteed!
We guarantee everyday competitive prices on our on-line products. If you find a lower price (including shipping, handling and taxes if applicable) on an identical item at any Canadian on-line retail competitor that has the item in stock, we will match them. For competitor percent-off sales, we will match their discounted price.
To place your order or inquire regarding a Price Guarantee, please call us toll free at 1-888-98-LOWES (56937) or use our Live Chat. Before contacting us, please make sure you have the complete URL (address) of the competitor's web site, along with your name, phone number, and the details of the price difference so that we can help you as quickly as possible.
Lowe’s reserves the right to verify the lower price prior to sale. Competitor close-out, discontinued, clearance, liquidation, special order, damaged items, delivery, and assembly are excluded from this offer. Limited to reasonable quantities for homeowner and one-house order quantities for cash and carry contractors. Other conditions apply. Call us at 1-888-98-LOWES (56937)) for complete details.
In-Store Everyday Low Prices Guaranteed*
You never have to wait for a sale at Lowe's because we always price our products as competitively as possible. When you choose to shop at Lowe's, you can have peace of mind knowing you're getting honest value for your money.
We guarantee our everyday competitive prices. If you find a lower everyday or advertised price on an identical stock item at any local retail competitor that has the item in stock, we’ll beat their price by 10% when you buy from us. For competitor percent-off sales, we will match their discounted price. Just bring us confirmation of the price that you have found. Lowe’s reserves the right to verify the lower price prior to sale. Competitor close-out, discontinued, clearance, liquidation, special order, damaged items, delivery, and assembly are excluded from this offer. Limited to reasonable quantities for homeowner and one-house order quantities for cash and carry contractors. Current in-store price, if lower, overrides Lowe’s advertised price. Price guarantee honoured at all Lowe’s retail locations in Canada. Other conditions apply. Visit store for complete details.
Service
This is where it all starts. Our people. Only the best wear the vest. Every one of our red-vested associates is a customer service professional. In every department, you'll find enthusiastic, knowledgeable and dedicated Lowe's associates always ready to help.
Help Button
You press, we'll impress. When you need help and a red-vested associate is not in the immediate vicinity, all you have to do is press one of our convenient Help Buttons. Just press and help will be there.
Three-in-line
If there are three customers in line, we'll page the next available associate to open another checkout so you don't have to wait.
Carry Out Assistance
Our service doesn't end after you've made your purchase. If you ever need help carrying out and loading your purchases, just ask and we'll be happy to help.
*We guarantee our everyday competitive prices. If you find a lower everyday or advertised price on an identical stock item at any local retail competitor that has the item in stock, we’ll beat their price by 10% when you buy from us. For competitor percent-off sales, we’ll match their discounted price. Just bring us confirmation of the price that you have found. Lowe’s reserves the right to verify the lower price prior to sale. Competitor close-out, discontinued, clearance, liquidation, special order, damaged items, delivery, and assembly are excluded from this offer. Limited to reasonable quantities for homeowner and one-house order quantities for cash and carry contractors. Current in-store or lowes.ca price, if lower, overrides Lowe’s advertised price. Price guarantee honoured at all Lowe’s retail locations in Canada; subject to quantity availability. Other conditions apply. Visit store for complete details.
No-Hassle Return Policy: If you are not completely happy with your purchase, simply return it along with your original sales receipt to any Lowe’s store in Canada within ninety (90) days** of purchase. We’ll either repair it, replace it, refund your money or credit your account.
Non-Stock Policy: If, by chance, your local Lowe’s store does not stock an item we advertise, we will be glad to order that item for you at the advertised price; limited to reasonable quantities for homeowner and one-house order quantities for cash and carry contractors.
**30 days for Major Appliances and Outdoor Power Equipment (including but not limited to mowers, chain saws, snow throwers, generators, pressure washers, trimmers and blowers. Highway Trailers purchased at a Lowe’s store in Canada may be returned within 30 days of the date of purchase and in the original province of purchase, with the original receipt and paperwork.
