Get To Know Lowe's
Working every day to build your trust.
At Lowe's, we want to be your trusted first choice for all your home improvement needs. It's a goal we strive for every day by treating you with true courtesy, respect and professionalism. When you come to a Lowe's store or shop online, you'll find many unique elements aimed at ensuring your shopping experience is enjoyable and rewarding. Come in or shop Lowes.ca to see for yourself...before we earn your business, we'll earn your trust.
Lowe's In-store Shopping Experience Made Easy!
- Service: This is where it all starts. Our people. Only the best wear the vest. Every one of our red-vested associates is a customer service professional. In every department, you'll find enthusiastic, knowledgeable and dedicated Lowe's associates always ready to help.
- Help Button: You press, we'll impress. When you need help and a red-vested associate is not in the immediate vicinity, all you have to do is press one of our convenient Help Buttons. Just press and help will be there.
- Three-in-line: If there are three customers in line, we'll page the next available associate to open another checkout so you don't have to wait.
- Carry Out Assistance: Our service doesn't end after you've made your purchase. If you ever need help carrying out and loading your purchases, just ask and we'll be happy to help.
Lowe's Online Shopping Experience Made Convenient!
- Convenience: Lowes.ca is always open. Shop 24/7 anytime, anywhere!
- Pick up in-store: Buy online and we'll have your order ready for pick up in store in 1 hour guaranteed!
- Delivery Service: Let us bring your purchase to you by Truck Delivery or Parcel Shipping.
- Online Product Selection: Shop over 70,000 products (including over 40,000 online exclusive products).
- Late Night Call Centre & Live Chat: Customer Service Representatives are available to help answer all your questions by phone 1-888-985-6937 or through our Online Live Chat.
Everyday Low Price Guaranteed*
We match all competitors pricing!
You never have to wait for a sale at Lowe's because we always price our products as competitively as possible. When you choose to shop at Lowe's, you can have peace of mind knowing you're getting honest value for your money.
Price match for retail stores plus an additional 10%
We guarantee our everyday competitive prices. If you find an identical item currently offered for less at a local competitor's store or website (including shipping, handling and fees, if applicable), we will match their price and beat it by 10%. (Excludes special order items.)
Price match for online only websites
If you find an identical item for less at a Canadian online only website, we will match their price (including shipping, handling and fees, if applicable).
How to price match in-store:
When shopping in our stores, just show us confirmation of the price that you have found for less from a local competitor via flyer, print-out or smartphone to show us a complete URL (web address) of the product page on the competitor's website.
How to price match on Lowes.ca:
Please call us toll free at 1-888-98-LOWES (56937) or use our Live Chat to speak to a Representative.
Please make sure you have the following information before contacting us so that we can assist you as quickly as possible:
- Your full name and phone number
- The complete URL (web address) of product page on the competitor's website
- Details of the product name, brand and model
- Details of the price difference (including shipping, handling and other fees, if applicable).
Why do prices vary from store to store?
Our goal is to provide everyday low prices on all of the items we sell. In order to do so, we partner with local manufacturers wherever possible to bring you the lowest prices. As a result, prices for identical items may vary based on local costs.
The Fine Print
*For competitor percent-off sales, we'll match the final net price the competitor is offering.
- Competitors' prices must be in Canadian dollars and will be adjusted for any fees, taxes or other charges such as import fees and shipping.
- Our Lowest Price Guarantee does not apply to Competitor advertising errors or misprints, Cyber Monday prices, Black Friday prices, Boxing Day prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, limited or minimum quantity or limited time offers, discontinued, liquidations, clearance, special order, damaged items, delivery, assembly and financing offers.
- Lowe's reserves the right to verify the lower price prior to sale.
- Limited to reasonable quantities for homeowner and one-house order quantities for cash and carry contractors.
- The item must be in stock and available for immediate sale and delivery.
- The item must be of the identical brand and model.
- The item must be new and factory-sealed and subject to a manufacturer's warranty applicable in Canada.
- The item must be sold by an authorized dealer located in Canada.
- Price guarantee honoured at all Lowe's retail locations in Canada; subject to quantity availability. Other conditions apply. Visit store for complete details.
- Lowe’s promo codes are applied to Lowe’s product prices and are not applicable in combination with the price match policy.
No-Hassle Return Policy: If you are not completely happy with your purchase, simply return it along with your original sales receipt to any Lowe's store in Canada within ninety (90) days** of purchase. We'll either repair it, replace it, refund your money or credit your account.
Clearance: Clearance discounts are specific to each product and apply only to items indicated as "clearance". Clearance pricing cannot be combined with other offers, discounts or promo codes. Discount cannot be applied to past purchases. Clearance items are available while supplies last. Stock will vary by individual store. Other restrictions may apply..
**30 days for Outdoor Power Equipment, Major Appliances, and Furniture. Outdoor power equipment, major appliances, and furniture purchases may be returned within 30 days of the date of receipt, with the original receipt. Outdoor power equipment includes mowers, chain saws, generators, pressure washers and more. Major appliances include refrigerators 9 cubic feet or larger, washing machines, dryers, range hoods and more. Lowe's will repair it, replace it or refund the purchase price based on the original method of payment. Furniture includes bedroom furniture, living room furniture, dining room furniture, bar furniture, entertainment furniture and more. Highway Trailers purchased at a Lowe's store in Canada may be returned within 30 days of the date of purchase and in the original province of purchase, with the original receipt and paperwork.
Products must be like-new condition in order to receive a refund. Items still covered by the manufacturer’s warranty will be repaired at no cost to the customer. Repairs not covered under warranty are the responsibility of the customer.