Get To Know Lowe'sAbout Us Core Values Trust Lowe's Company History Media Relations News & Events Contact Us
At Lowe's, we want to be your trusted first choice for all your home improvement needs. It's a goal we strive for everyday by treating you with true courtesy, respect and professionalism. When you come to a Lowe's store or shop online, you'll find many unique elements aimed at ensuring your shopping experience is enjoyable and rewarding. Come in or shop Lowes.ca to see for yourself.. before we earn your business, we'll earn your trust.
You never have to wait for a sale at Lowe's because we always price our products as competitively as possible. When you choose to shop at Lowe's, you can have peace of mind knowing you're getting honest value for your money.
We guarantee our everyday competitive prices. If you find an identical item currently offered for less at a local competitor's store or website (including shipping, handling and fees, if applicable), we will match their price and beat it by 10%.
If you find an identical item for less at a Canadian online only website, we will match their price (including shipping, handling and fees, if applicable).
When shopping in our stores, just show us confirmation of the price that you have found for less from a local competitor via flyer, print-out or smartphone to show us a complete URL (web address) of the product page on the competitor's website.
Please call us toll free at 1-888-98-LOWES (56937) or use our Live Chat to speak to a Representative.
Please make sure you have the following information before contacting us so that we can assist you as quickly as possible:
Our goal is to provide everyday low prices on all of the items we sell. In order to do so, we partner with local manufacturers wherever possible to bring you the lowest prices. As a result, prices for identical items may vary based on local costs.
*For competitor percent-off sales, we'll match the final net price the competitor is offering.
No-Hassle Return Policy: If you are not completely happy with your purchase, simply return it along with your original sales receipt to any Lowe's store in Canada within ninety (90) days** of purchase. We'll either repair it, replace it, refund your money or credit your account.
Non-Stock Policy: If, by chance, your local Lowe's store does not stock an item we advertise, we will be glad to order that item for you at the advertised price; limited to reasonable quantities for homeowner and one-house order quantities for cash and carry contractors.
**30 days for Outdoor Power Equipment, Major Appliances, and Furniture.Outdoor power equipment, major appliances, and furniture purchases may be returned within 30 days of the date of receipt, with the original receipt. Outdoor power equipment includes mowers, chain saws, generators, pressure washers and more. Major appliances include refrigerators 9 cubic feet or larger, washing machines, dryers, range hoods and more. Lowe's will repair it, replace it or refund the purchase price based on the original method of payment. Furniture includes bedroom furniture, living room furniture, dining room furniture, bar furniture, entertainment furniture and more. Highway Trailers purchased at a Lowe's store in Canada may be returned within 30 days of the date of purchase and in the original province of purchase, with the original receipt and paperwork.
Products must be like-new condition in order to receive a refund. Items still covered by the manufacturer’s warranty will be repaired at no cost to the customer. Repairs not covered under warranty are the responsibility of the customer.