Working everyday to build your trust.
At Lowe's, we want to be your trusted first choice for all your home improvement needs. It's a goal we strive for everyday by treating you with true professionalism, respect and courtesy. When you come to Lowe's, you'll find many unique elements aimed at ensuring your visit is enjoyable and rewarding. Come in and see for yourself... before we earn your business, we'll earn your trust.
Service
This is where it all starts. Our people. Only the best wear the vest. Every one of our red-vested associates is a customer service professional. In every department, you'll find enthusiastic, knowledgeable and dedicated Lowe's associates always ready to help.
Everyday Low Prices Guaranteed*
You never have to wait for a sale at Lowe's because we always price our products as competitively as possible. When you choose to shop at Lowe's, you can have peace of mind knowing you're getting honest value for your money.
We strive to offer you low prices every time you shop. We call these Everyday Low Prices*. Guaranteed. It's not a sale; it's a great price you can count on every day. If you happen to find a lower price on an identical stock item at any area retail competitor, and provide confirmation of that price, we'll match it and beat their price by an additional 10%. .
Help Button
You press, we'll impress. When you need help and a red-vested associate is not in the immediate vicinity, all you have to do is press one of our convenient Help Buttons. Just press and help will be there.
Three-in-line
If there are three customers in line, we'll page the next available associate to open another checkout so you don't have to wait.
Carry Out Assistance
Our service doesn't end after you've made your purchase. If you ever need help carrying out and loading your purchases, just ask and we'll be happy to help.
*We guarantee our everyday competitive prices. If you find a lower everyday or advertised price on an identical stock item at any local retail competitor that has the item in stock, we'll beat their price by 10% when you buy from us. Just bring us the competitor's current ad or other confirmation of the price that you have found. Lowe's reserves the right to verify the lower price prior to sale. Cash/charge card and carry purchases only. Competitor's closeout, special order, discontinued, clearance, liquidation and damaged items are excluded from this offer. On percent-off sales, we will match the competitor's percent-off offer. Limited to reasonable quantities for homeowner and one-house order quantities for cash and carry contractors. Current in-store price, if lower, overrides Lowe's advertised price. Price guarantee honoured at all Lowe's retail locations. Labour charges for product installation are excluded from our price guarantee offer in our stores with an Installed Sales Program. Visit store for complete details.
**30 days on Outdoor Power Equipment (including, but not limited to, Mowers, Chainsaws, Snowthrowers, Generators, Pressure Washers, Trimmers and Blowers). Except for major appliance manufacturer defect (see receipt for terms).
Please note, we can only accept returns on merchandise purchased at a Lowe's store in Canada.
