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Lowe's Companies Canada, ULC Privacy Statement

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Introduction

Lowe's Companies Canada, ULC, its subsidiaries and affiliates ("Lowe's") value and respect the privacy of its customers, employees and suppliers.

This Privacy Statement informs you of Lowe's privacy practices and of the choices you can make about the way your information is collected and how that information is used and disclosed.

Scope of this Privacy Statement and Lowe's Accountability

A. Scope

Lowe's Privacy Statement governs the collection, use and disclosure of personal information. Lowe's Privacy Statement does not apply to information that is not included in the definition of "personal information" in applicable privacy statutes.

Lowe's is a global organization with legal entities, business processes, management structures, and technical systems that cross international borders. This Privacy Statement applies to all personal information collected by its operations from its physical locations in Canada, its Canadian websites and domains, such as www.lowes.ca, and the websites, domains and physical locations of any wholly owned Canadian subsidiaries, unless a statement posted on any Lowe's website or at any Lowe's physical location states that a different privacy statement applies to a particular Lowe's subsidiary, promotion, program or service.

B. Lowe's Accountability

All employees and those working on behalf of Lowe's are responsible for following this Privacy Statement. Lowe's will not sell your information to others or require you to register as a user on www.lowes.ca. Lowe's also has a Privacy Officer who is responsible for overseeing Lowe's compliance with this Privacy Statement.

Please see "Contacting Us" for information on how to contact Lowe's Privacy Officer.

Collection, Use and Disclosure of Personal Information

A. Collection

Personal information is information that may identify you, such as your name, your home address, telephone number, date of birth, your personal e-mail address, credit and debit card information, and purchasing preferences, among other things. Lowe's may collect personal information that you provide when you:

  • Purchase, rent, order, return or exchange any of our products and services online or in one of our stores;
  • Request a copy of an invoice or electronic invoice;
  • Request a quote, product information or special order any of our products and services;
  • Request delivery, warranty or repair services;
  • Contact Lowe's Customer Service or the Store Manager in one or our stores;
  • Visit our website at www.lowes.ca;
  • Enter into a contest or respond to one of our surveys;
  • Make a credit application;
  • Apply for employment;
  • Provide us with comments or suggestions; or
  • Are injured, suffer or cause property damage on Lowe's premises.

Lowe's may also collect information from public sources and from third-parties where permitted by law.

Below you will find specific information about Lowe's collection practices in stores, over the telephone, online, and in connection with a Lowe's branded credit card and Lowe's accounts receivable ("LAR Account").

(1) Collection of Information in Stores or over the Telephone

At the point-of-sale, you may be asked for your telephone number or postal code, if permitted by law. You may decline to provide this information. Lowe's collects your telephone number for the following purposes: to aid in returning a product without a receipt; to provide products, services and product information tailored to meet your needs; and to send free samples, special offers, manufacturer's rebates and invitations to workshops and clinics. Lowe's collects your postal code to understand what neighborhoods Lowe's stores are serving and the purchasing interests of those neighborhoods. This allows Lowe's to provide customers with a more personalized experience when visiting Lowe's stores.

If you use a debit or credit card for any of your purchases, Lowe's collects your payment card-related information necessary to complete each transaction. In addition, Lowe's collects and retains information to comply with laws requiring Lowe's to retain financial records of its activities. The provider of your debit or credit card may also require that Lowe's retain this information in the event that you dispute an item or report your debit or credit card lost or stolen. Lowe's also collects this information so that it can process a request to return an item or to provide a refund or exchange.

If you provide your personal information at a point-of sale, Lowe's may retain a record of your purchases and other information such as product interests in order to perform customer analysis and to otherwise assist us in enhancing our customers' shopping experience.

If you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, and telephone number. Lowe's collects this information for loss prevention purposes, including the detection and prevention of fraud and theft.

If you purchase or arrange for a delivery or an installation service, Lowe's will collect personal information from you to aid in providing these services. This information may include your name, address, personal e-mail address, telephone number(s) and shipping or installation information. Lowe's may also retain credit or debit card information in connection with any charges with respect to these services.

If you rent a truck, Lowe's may request on its behalf or on behalf of the owner of the trucks, that you present additional personal information and identification, such as a driver's license and verification of age and insurance. This information is used to comply with obligations to the owner of the truck, determine eligibility for the truck rental service, comply with legal requirements, confirm the identity of the customers, and assist in retrieving vehicles in the event they are not returned by the customers.

If you rent other tools and equipment, Lowe's may collect on its behalf or on behalf of the owner of the tools and equipment, additional personal information and identification. This information is used comply with obligations to the owner of the tools or equipment, confirm the identity of the customers, and assist in retrieving the tools and equipment in the event that they are not returned by the customers.

If you telephone Lowe's to make an inquiry; request information on a product, services or a warranty; provide a compliment; make a complaint or for any other reason, Lowe's may ask for personal information in order to assist you. For example, Lowe's will collect your contact information so that it may respond to you. Lowe's may also ask for information about the product or service that that you purchased or about which you have expressed an interest so that it can process your inquiry and provide you with an opportunity to learn about other products or services that may be of interest to you.

Lowe's may also conduct video surveillance of its stores and other premises for security and loss prevention purposes. Where video surveillance is used, recordings are kept in a secure area, which is staffed by loss prevention employees. Lowe's policies limit access to any video surveillance to loss prevention employees and senior management. Video surveillance recordings are routinely destroyed unless they are needed for investigations of an incident or legal proceedings.

(2) Online Collection of Information

When you visit Lowe's website at www.lowes.ca, Lowe's provides you with the opportunity to become a registered user. When you register, you may also sign up for e-mail newsletters on relevant home improvement subjects. These e-mail newsletters will be sent to you only if you choose to place your name on the mailing list. In order for Lowe's to deliver these newsletters, Lowe's may need to pass your name and e-mail address to its service providers who supply the e-mail service. Lowe's may also use third party companies to authenticate and validate the information you provide to Lowe's. Your registration information is merged with information provided by the third parties for marketing purposes. The information you provide while visiting www.lowes.ca is also combined with marketing research from internal and external sources and may be used to determine informational and shopping preferences.

Lowe's may also collect information during your visit to a Lowe's website through Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to its website such as your browser type and language, access times, and the address of the website that directed you to the Lowe's website. They may also collect information about your Internet Protocol ("IP") address, mac address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with Lowe's websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet and to allow users to browse and shop. Lowe's aggregates the data it collects about you with data on the pages visited by other users to track overall visitor traffic patterns. This information does not identify you personally and is used to make www.lowes.ca more responsive to the needs and preferences of users.

Lowe's may also use some of these Automatic Data Collection Tools in connection with certain e-mails sent from Lowe's and therefore may collect information using these tools when you open the e-mail or click on a link contained in the e-mail.

Lowe's also collects information from commercially available credible sources to whom you have given consent to share your personal information or who provide anonymous demographic information associated with a geographic area. The information Lowe's collects from its commercial sources may be used along with the information Lowe's collects from you when you visit a Lowe's website. For example, Lowe's may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area in order to provide you with information or promotions relevant to your geographic area.

If you choose to purchase products online from www.lowes.ca, you will need to provide the following information so that we can fulfill your order:

  • First and Last Name
  • Contact Phone Number(s)
  • Shipping Address
  • Email Address
  • Credit or Debit Card Account Information

We use this information for the purpose of fulfilling your order. Your order information will also be used to track and analyze shopping trends. This analysis allows Lowe's to provide the highest quality products and services possible.

We do NOT sell to third parties under any circumstances the personal information you provide to complete your order. We request a phone number in case one of our Customer Care representatives would need to reach you, such as in order to arrange a delivery.

We request your email address because we send a single email message acknowledging receipt of your order. This message contains a list of the items you purchased, a reference number, delivery method (store pickup, Lowe's Home Delivery or parcel delivery) and the total amount of items requested, but it does NOT contain your credit card number.

If you choose to apply on-line for employment with Lowe's, your computer will communicate with Lowe's third-party provider Kenexa who collects your personal information on Lowe's behalf. Lowe's collects your personal information during the employment application process in order to evaluate your application and to make hiring decisions. Please refer to Kenexa's Privacy Policy for information on how Kenexa may use your personal information.

(3) Lowe's Branded Credit Cards and Lowe's Account Receivables Commercial Services Account (LAR Account)

In the event you apply for a Lowe's branded Credit Card or a LAR Account, you may elect to provide your information directly to Synchrony Financial Canada, who is the merchant that issues the Lowe's branded Credit Card in Canada. The type of personal information the merchant may require includes your name, current address, prior address (if applicable), telephone number(s), e-mail address, your monthly income, and other information necessary to confirm your identity and that of the other approved users of your Lowe's branded Credit Card(s). This information will only be used by Synchrony Financial Canada in determining whether to extend you credit.

The type of personal information the merchants may require includes your name, current address, prior address (if applicable), telephone number(s), e-mail address, your monthly income, and other information necessary to confirm your identity and that of the other approved users of your Lowe's branded Credit Card(s) or your LAR Account. If you approve an Authorized User for your LAR Account, Lowe's may request the Authorized User to submit proof of identity before completing a transaction.

If you choose to manage your Lowe's branded Consumer Credit Card using Synchrony Financial Canada's Online Credit Centre or if you choose to apply online, you will be providing your information directly to Synchrony Financial Canada. Lowe's does not access or use the information you provide in your application to Synchrony Financial Canada outside of what is required to service your account.

Please refer to Synchrony Financial Canada's Privacy Policies on how Synchrony Financial Canada may use your personal information and the personal information of your Authorized Users.

B. Other Uses of Personal Information

In addition to the specific purposes described above, Lowe's may use personal information to:

  • Identify customers and to establish and maintain a relationship with them;
  • Provide customers with ongoing service, including to process orders, to complete deliveries and to better assist customers when they visit or call us;
  • Improve our product and service offerings;
  • Provide Lowe's customers with information about other "Lowe's products" and services that may be of interest to them;
  • Protect against error and fraud; or
  • Comply with contractual, legal and audit requirements.

Certain uses of your personal information by Lowe's may be performed by Lowe's affiliates, service providers, agents and third parties as described below.

(1) Service Providers, Agents and Third Party Uses

Lowe's retains service providers, agents and suppliers to deliver products, services and customer solutions. These parties also assist Lowe's with marketing and communication initiatives. Lowe's service providers, agents and suppliers provide Lowe's and its customers with the following offerings: Lowe's branded credit card, the LAR account, credit card processing, customer support and live-help, e-mail service, automated data processors, marketing efforts and shipping of products and information. Lowe's policies require that service providers, agents and suppliers be required by contract to keep confidential the information received on behalf of Lowe's and not use or disclose it for any purpose other than to carry out the services they are performing for Lowe's.

(2) Foreign Affiliates, Service Providers, Agents and Third Parties

Lowe's may process and store your personal information at a Lowe's facility or a facility of an affiliate of Lowe's in the United States of America. In addition, some of Lowe's service providers, agents and suppliers are located outside of Canada. While your personal information will be subject to the laws of those jurisdictions, Lowe's policies require that information processed or stored outside of Canada or used by service providers, agents and suppliers outside of Canada are always subject to protections comparable to those required under the applicable laws of Canada and will not be disclosed to third parties except with consent or as set out in this Privacy Statement.

If you have any questions about the collection, use, disclosure or storage of personal information by service providers outside Canada please contact Lowe's Privacy Officer as described below under "Contacting Us".

C. Disclosure of Personal Information

Lowe's will not sell, rent or lease your personal information to third parties.

Except as described in this Privacy Statement, Lowe's will not disclose the personal information you provide to Lowe's to non-Lowe's affiliates, partners or third parties without your permission, unless to: (i) respond to duly authorized information requests of law enforcement and governmental authorities; (ii) comply with any law, regulation, subpoena or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of Lowe's or its subsidiaries; (iv) protect the personal safety of Lowe's employees, customers or third parties; (v) assist in collecting any debt owed by you; or (vi) other such disclosures that are authorized, permitted or required under applicable law.

In the event that all or part of Lowe's assets are sold or financed or if Lowe's were to merge with another company, personal information in possession of Lowe's could be disclosed to the lender, buyer or merging partner, provided such personal information were to be used in strict compliance with the Lowe's Global Privacy Policy and this Privacy Statement.

Children's Privacy

Lowe’s does not knowingly collect information from persons under the age of 18 over the internet. Lowe’s does not target its websites to children under 13. Lowe’s encourages parents and guardians to take an active role in their children’s online activities and interests. If Lowe’s determines that personal information has been provided by a person under the age of 18 in violation of this Privacy Statement, Lowe’s will delete that information as soon as practical. If you become aware that such information has been provided by a person under the age of 18, please send an e-mail to privacyofficercanada@lowes.com so the information can be deleted. This email address is only checked for privacy concerns.

Retention and Security

Lowe's retains personal information for as long as it is necessary to process related transactions, maintain appropriate financial and audit records, protect Lowe's legitimate business interests and for as long as may be required by applicable laws.

All personal information collected by Lowe's is protected by security measures appropriate to the sensitivity of the information. All personal information stored in electronic form, including all information collected through the www.lowes.ca website, is kept in confidential and secure data banks. It is Lowe's policy that any paper records in Lowe's stores or corporate office that contain personal information are kept in locked cabinets. Lowe's evaluates its equipment and security procedures regularly and modifies them as necessary.

To prevent unauthorized access or disclosure, to maintain data accuracy, and to assist in the appropriate use of the information, Lowe's utilizes physical, technical and administrative procedures to safeguard the information it collects.

When collecting or transferring information such as your name, address or credit card information, Lowe's uses a variety of technologies and procedures designed to protect your personal information from unauthorized access, use or disclosure. The personal information you provide Lowe's is stored on computer systems located in controlled facilities which have limited access. Lowe's requires that highly confidential information be transmitted through the use of secure methods such as encryption, Secure Socket Layer (SSL) protocol or secure FTP data transfer.

Please do not transmit personal information (such as credit card numbers) using your personal e-mail account. Common e-mail providers typically do not automatically encrypt outgoing messages. If you receive an e-mail or telemarketing call from someone claiming to represent Lowe's and asking for your personal information, DO NOT RESPOND. If Lowe's needs information from you on-line, Lowe's will provide you with a secure online form. If Lowe's needs information from you verbally, Lowe's will request the information only when you initiate the call to Lowe's or if you are speaking with a Lowe's employee in-person.

Online Privacy at www.lowes.ca

If you join the www.lowes.ca mailing list we will keep you informed of our promotions and offers by using your first and last name, postal code and e-mail address submitted at www.lowes.ca to send you online flyers and the latest offers by e-mail, which could include updates on new products, exclusive special offers, helpful hints, tips, and more. After joining the www.lowes.ca mailing list, you may receive an e-mail message requesting information about your interests, which Lowe’s will use solely to provide you with e-mail newsletters on your areas of interest. In order for Lowe’s to deliver these newsletters, Lowe’s may need to pass your name and e-mail address to our service providers who assist with the delivery of this e-mail service. Lowe’s may also use third party companies to authenticate and validate your e-mail address.

Lowe's policies require agreements with service providers that prohibit them from using your information for any purpose other than how Lowe's instructs them. Therefore, if you sign up for the e-mail newsletters, you should not receive unsolicited e-mails from other companies. Please notify Lowe's at the address below if you believe this has occurred.

You may also unsubscribe from Lowe's e-mail list by clicking on the unsubscribe link or by contacting Lowe's Privacy Officer at the following address:

Lowe's Companies Canada, ULC
Attn: Lowe's Privacy Officer
5160 Yonge St.
Suite 200, Box 25
North York, Ontario
M2N 6L9

In addition to the information you provide, Lowe’s may also collect information during your visit to a Lowe’s website through Automatic Data Collection Tools. Please refer to the paragraph above entitled Online Collection of Information for details.

The www.lowes.ca website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Lowe's website. Lowe's does not control those sites or their privacy practices, which may differ from Lowe's practices. Lowe's does not endorse or make any representations about third-party websites. The personal data you choose to provide to or that is collected by these third parties is not covered by the Lowe's Privacy Statement. Lowe's encourages you to review the privacy policy of any company before submitting your personal information to that company.

Your Choices

A. How Lowe's Obtains Your Consent

You provide your express consent to the collection, use and disclosure of personal information in accordance with this Privacy Statement when you voluntarily provide the requested information. You provide your implied consent to the use of Automatic Data Collection Tools by your continued use of the Lowe's website. You provide your implied consent to the collection, use and disclosure of personal information with respect to video surveillance by entering Lowe's stores or other facilities. In some instances, the law permits Lowe's to collect, use and disclose personal information obtained from public sources without your consent. If Lowe's obtains information from third parties other than such public sources, Lowe's requires those third parties to confirm that they have your consent to disclose your personal information for use by Lowe's.

B. Withdrawal of Consent

You have the right to withdraw your consent to the further collection, use and disclosure of your personal information. If you request Lowe's to do so, Lowe's will take steps to destroy or delete active personal information that you have provided to us. Residual personal information may remain in archived records or other historical records. In addition, Lowe's is not permitted to destroy business or accounting records of transactions that it is required to keep to: comply with statutory or other legal obligations, assert its legal rights or comply with its obligations to the provider of the debit or credit card you used. However, Lowe's will not use your personal information for other commercial purposes once you withdraw your consent.

In some circumstances, the withdrawal of consent to certain uses or disclosures of personal information may mean that Lowe's is no longer able to provide certain products or services to you or Lowe's may be unable to perform certain transactions for you.

(1) Collection of Information in Stores or over the Telephone

You may withdraw your consent to the continued collection of your personal information in-store during transactions by paying with cash, by declining to provide Lowe's with your telephone number or postal code and by not requesting any additional services such as installation, delivery or rentals. You may also request that we discontinue using personal information collected from you during previous transactions for purposes other than keeping a record of the transaction for accounting and audit purposes and to comply with Lowe's obligations to your debit or credit card provider. You may make a written request to Lowe's Privacy Officer at:

Lowe's Companies Canada, ULC
Attn: Lowe's Privacy Officer
5160 Yonge Street
Suite 200, Box 25
North York, Ontario
M2N 6L9

When submitting a withdrawal of consent, you will be asked to provide suitable identification or to otherwise identify yourself.

(2) Online Collection of Personal Information

You may withdraw your consent to the use of your personal information for the purpose of sending you our online flyer and latest offers by e-mail by unsubscribing. Each e-mail will provide you with the opportunity to unsubscribe. In addition, you may unsubscribe at the website www.lowes.ca on the e-mail sign-up page.

You may withdraw your consent to the use of Automatic Data Collection Tools by managing your privacy settings on your computer, your web browser and any privacy or security software that you operate on your computer. For more information please see the instructions that accompany your computer, web browser and privacy or security software.

You may also withdraw your consent to the continued use of your personal information collected during your online application for employment by deleting all information in your profile. You may also submit a request to Lowe's Privacy Officer to delete your online application account. Lowe's may be required by law to retain information about jobs you applied for in order to comply with relevant employment and human rights legislation.

Please know that if you have chosen not to receive marketing materials or other free publications from Lowe’s, Lowe’s will only send you business-related communications related to your purchases. If you provide personal information to a third-party such as Kenexa, please follow the procedures listed in their Privacy Policies.

If you have any questions about the withdrawal of consent to online collection of personal information, you may submit a written request to Lowe's Privacy Officer at:

Lowe's Companies Canada, ULC
Attn: Lowe's Privacy Officer
5160 Yonge Street
Suite 200, Box 25
North York, Ontario
M2N 6L9

When submitting a request, you will be asked to provide suitable identification or to otherwise identify yourself.

(3) Lowe's Branded Consumer Credit Card and Commercial Services LAR Account

You may withdraw your consent to the continued use and collection of your personal information in connection with your Lowe's Branded Credit Card or LAR Account by following the procedures provided for in the Synchrony Financial Canada Canadian privacy policy. You may request that Lowe's discontinue using personal information collected from you during previous transactions for purposes other than keeping a record of the transaction for accounting and audit purposes and to comply with our obligations to you under the Lowe's Branded Credit Card or LAR Account Agreement. If you are an authorized buyer, you may also make a request that Lowe's discontinue using personal information collected from you during previous transactions for purposes other than keeping a record of the transaction for accounting and audit purposes and to comply with its obligations under the LAR Account Agreement designating you as an authorized buyer.

You may make your written request to Lowe's Privacy Officer at:

Lowe's Companies Canada, ULC
Attn: Lowe's Privacy Officer
5160 Yonge Street
Suite 200, Box 25
North York, Ontario
M2N 6L9

When submitting a withdrawal of consent, you will be asked to provide suitable identification or to otherwise identify yourself.

C. Individual Access to and Correction of Personal Information

If you choose to become a registered user and would like to view, change, update or delete any of your registration information, log in and click Your Account at the top of the screen. You will be taken to a page where you can access your information so that you can edit it.

Lowe's strives to keep accurate information by using technology and management processes and policies. Upon receipt of a written request Lowe's will provide individuals with reasonable access to the personal information they provided to Lowe's as well as the ability to correct the information, if necessary.

To protect your privacy and security, Lowe's will also take reasonable steps to verify your identity, before releasing any information to the requesting party and before any corrections will be made. Lowe's reserves the right to request appropriate proof of the requested corrections.

To access the personal information provided to Lowe's an individual must submit their request in writing to:

Lowe's Companies Canada, ULC
Attn: Lowe's Privacy Officer
5160 Yonge Street
Suite 200, Box 25
North York, Ontario
M2N 6L9

Changes to This Statement

If Lowe's changes this privacy statement, Lowe's will post the revised statement in its entirety on www.lowes.ca with an updated revision date. If Lowe's makes significant changes, Lowe's may also notify you by other means such as sending an e-mail or posting a notice on the home page or in the Lowe's stores.

Contacting Us

Lowe's values your opinions. If you have a privacy inquiry, compliment or complaint, you may contact the Store Manager of the store you visited. You may also direct your inquiry, compliment or complaint to Lowe's Privacy Officer by submitting a written request to:

Lowe's Companies Canada, ULC
Attn: Lowe's Privacy Officer
5160 Yonge St.
Suite 200, Box 25
North York, Ontario
M2N 6L9

* When you visit Lowe's websites, such as www.lowes.ca, send e-mail to Lowe's, receive e-mail from Lowe's or access Lowe's online advertising, Lowe's may receive and store certain automatic data to allow its websites to work correctly. This allows Lowe's to evaluate the use of our website and electronic communications and to support the personalization of its communications with you. Lowe's does this through automatic collection tools. The following is a brief description of the automatic data collection tools:

  • Cookies

    Lowe's uses "cookies" to recognize you as you use its site. A "cookie" is a small data file transferred by a website to your computer's hard drive. Lowe's or its service providers send cookies when you surf its site or sites where its ads appear, make purchases, request or personalize information or register for certain services. Accepting the cookies used on Lowe's site or sites where our ads appear may give Lowe's access to information about your browsing behavior, which Lowe's may use to personalize your experience. Lowe's uses "session" cookies and "persistent" cookies.

  • Session

    cookies do not stay on your computer after you close your browser.

  • Persistent cookies

    remain on your computer until you delete them or they expire.

    You can choose to browse Lowe's website without accepting cookies. Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept cookies by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our site that will not be available to you and some Web pages may not display properly.

    If you are concerned about information contained in your cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies. You can find information on popular web-browsers and how to adjust cookie preferences for your specific browser. Please see the following links for more information:

    http://www.microsoft.com/info/cookies.mspx http://www.mozilla.org/projects/security/pki/psm/help_21/using_priv_help.html
  • Web beacons

    Lowe's may also use web beacons. Web beacons allow Lowe's to know if a certain page was visited, if an email was opened or if its advertisements were effective. A Web beacon is an electronic image, called a single-pixel (1x1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the Web beacon is placed.

    You may be able to disable web beacons in e-mail messages by not downloading images contained in the message you receive (this feature varies depending on the e-mail software used on your personal computer). However, doing this may not always disable a web beacon or other automatic data collection tools in the e-mail message due to specific e-mail software capabilities. For more information about this, please refer to the information provided by your e-mail software or service provider.

    Lowe's does not store or use information that it gathers through the use of web beacons in a manner that associates that information with you. Lowe's uses this information in an anonymized form to assist with market research and our evaluation of its services and websites.

  • Embedded web links

    E-mails from Lowe's often use links designed to lead you to a relevant area on the Web, after redirection through Lowe's servers. The redirection system allows Lowe's to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives.

    In e-mails, such web links may also allow Lowe's to determine whether you have clicked a link in an e-mail, and this information about the interaction may be connected to your personal identity. If you do not want Lowe's to collect information about the links that you click, you can change your choice about how you receive communications from Lowe's (i.e. choose a text-based version of the message where available) or choose not to click links in an e-mail that Lowe's sends.

    We do not store or use information that we gather through our use of embedded web links in a manner that associates that information with you. We use this information in an anonymized form to assist with marketing.

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